Relationship Banker II - Grants Pass, OR (29hrs)

U.S. Bank•Grants Pass, OR

1d•Onsite

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide relevant financial guidance. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions aligned with each customer’s goals. The role builds relationships through proactive outreach and follow-up, identifies solutions for new and existing customers, and maintains knowledge of consumer and business banking products, including digital services. Relationship Bankers deliver a consistent customer experience, process basic transactions, open consumer and business accounts, complete service requests, and submit credit applications. They also collaborate with branch colleagues, educate customers about digital and self-service tools, and use available resources and technology to provide accurate, operationally excellent service. The role requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks; failure to meet or maintain registration requirements may result in withdrawal of an offer or termination of employment. This position requires working from a U.S. Bank location for all scheduled work days.

Requirements

High school diploma or equivalent.
Typically, a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
Must obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.

Nice To Haves

Proven ability to build and foster customer relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with customers.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ underlying needs while applying a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up, learning about customers’ financial needs and banking channel preferences.
Engage and communicate effectively with customers to identify solutions for new and existing clients.
Assess customers’ banking needs, obtain and process customer and account information, and recommend suitable deposit and loan products and services.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide an optimal customer experience, including greeting customers and processing basic transactions.
Develop collaborative partnerships with branch team members and other partners to serve customers.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate customers about emerging digital products and self-service technologies.
Use available resources and technologies to optimize the customer experience and deliver accurate, operationally excellent service.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.