Relationship Banker II - Plymouth, MN
About The Position
Relationship Bankers build and foster customer relationships through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide counsel and identify banking solutions aligned with each customer’s needs and goals. The role includes assessing customers’ banking needs, obtaining and processing customer and account information, explaining deposit and loan products and services, and recommending appropriate solutions. The Relationship Banker proactively reaches out to and follows up with clients, asks questions to understand their financial needs and banking preferences, and communicates effectively to identify solutions for new and existing customers. The position maintains knowledge of consumer and business banking products and services, including digital tools; provides a consistent client experience and processes basic transactions; opens consumer and business accounts; completes service requests; and submits credit applications. The banker also works collaboratively with branch colleagues and partners, educates clients about digital and self-service options, and uses available resources and technology to serve clients accurately and with operational excellence. The position requires registration with the National Mortgage Licensing System (NMLS) under the S.A.F.E. Act of 2008 and Regulation Z. The required registration process includes criminal background and credit checks. Failure to meet or maintain NMLS requirements may result in rescission of an offer or termination of employment.
Requirements
- High school diploma or equivalent.
- Typically, a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
- Must obtain and maintain National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
Nice To Haves
- Proven ability to build and foster client relationships through proactive outreach and follow-up.
- Ability to effectively engage and communicate with clients.
- Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
- Thorough knowledge of retail products and services.
- Proven customer service and interpersonal skills.
- Experience participating in sales campaigns or promotions.
- Experience using and demonstrating digital products and self-service technologies.
- Ability to identify customers’ underlying needs while using a digital-first mindset.
- Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
- Experience in the financial services industry.
Responsibilities
- Build and foster client relationships through proactive outreach and follow-up.
- Ask questions to understand clients’ financial needs and banking channel preferences.
- Engage and communicate with clients to identify solutions for new and existing customers.
- Maintain working knowledge of consumer and business banking products and services, including digital products and services.
- Provide a consistent client experience, greet clients, and process basic transactions.
- Develop collaborative partnerships with branch team members and partners to serve clients.
- Open consumer and business accounts, complete service requests, and submit credit applications.
- Educate clients about digital products and self-service technologies.
- Use available resources and technologies to optimize the client experience and ensure operational accuracy.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation, from two to five weeks depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase.
- Pension.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
