Relationship Banker II (Olney)

TD Bank • Olney, MD

1d • Onsite

About The Position

The Relationship Banker II is a banking professional who delivers TD’s relationship-driven banking experience by cultivating client relationships and providing personalized banking solutions that support clients’ long-term financial goals. The role acquires new clients and deepens existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while meeting risk and regulatory standards.

Based at a bank location, the Relationship Banker II manages leads and conducts outbound outreach, engages clients through walk-in, appointment, and outbound opportunities, and uses TD systems and tools to identify suitable solutions and next steps. The banker leads goals-based discovery, provides tailored guidance across a broader range of products and services, handles more complex client scenarios, and collaborates with partners on referrals and execution. The role also engages clients about mortgage products and residential lending activities.

The position serves as an accountable point of contact for client concerns, promotes client acquisition and relationship growth, and protects clients and the Bank through accurate documentation, sound judgment, and adherence to policies, AML requirements, and other regulations. As a team leader, the role monitors workflow, prioritizes tasks, and delegates responsibilities while contributing to team development and a positive work environment.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills and ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational scenarios.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution and for registration as a registered mortgage loan originator under applicable regulations.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.
• Ability to perform the listed physical activities and work demands, including continuous sedentary work, operating standard office equipment, and performing multiple tasks.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management and outbound efforts at a bank location.
• Identify opportunities to deepen relationships and help clients meet their financial objectives.
• Engage clients across walk-in, appointment, and outbound opportunities; conduct purposeful, goals-based discovery and accurately capture client information.
• Use TD systems and tools to identify appropriate solutions and next actions, follow through on client commitments, and coordinate partner hand-offs.
• Provide clear, tailored guidance on banking products and services, explaining options, benefits, and risks to support informed decisions.
• Manage complex client scenarios and collaborate with partners to execute referrals and solutions.
• Anticipate client needs and build relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Engage clients on mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, and participate in other residential lending activities.
• Deliver a welcoming, personalized client experience and act as the primary point of accountability for client concerns, resolving issues where possible and escalating when needed.
• Lead client acquisition, retention, and relationship growth for the bank location.
• Balance client needs with risk and compliance requirements; accurately capture information and follow applicable policies.
• Maintain compliance with operational guidelines, AML laws, regulatory requirements, identification verification, authentication, and documentation standards.
• Identify discrepancies, material changes, or risk indicators and escalate appropriately.
• Exercise sound judgment in complex situations and act in accordance with TD’s code of conduct and ethical standards.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and strengthen risk and compliance knowledge; contribute to team learning by sharing insights and best practices.
• Collaborate with colleagues and partners, embrace differing perspectives, and contribute to a positive team environment and organizational success.

Benefits

• Base salary and variable compensation or incentive awards, including potential eligibility for cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED