Relationship Banker II (Olney)

TD • Olney, MD

1d • $23 - $31 • Onsite

About The Position

The Relationship Banker II is a banking professional who brings TD’s relationship-driven banking experience to life by cultivating and sustaining client relationships and providing personalized banking solutions that support clients’ long-term financial goals. The role acquires new clients and deepens existing relationships through consultative engagement, needs-based guidance, strong product knowledge, and disciplined execution while upholding risk and regulatory standards.

Based in a bank location, the banker manages leads and conducts outbound outreach, engages clients across walk-in, appointment, and outbound interactions, and identifies opportunities to help clients meet their financial objectives. The role involves purposeful discovery, tailored guidance across a broad range of products and services, support for complex client scenarios, and collaboration with partners to execute referrals. The banker also handles mortgage inquiries and referrals, maintains continuity of client service, and follows applicable policies, procedures, and regulatory requirements.

The role includes team leadership responsibilities such as monitoring workflow, prioritizing tasks, and delegating responsibilities. It requires accurate documentation, sound risk judgment, and adherence to anti-money-laundering and mortgage-loan-originator requirements. This position is classified as a Loan Originator under Regulation Z and a Mortgage Loan Originator under the SAFE Act; eligibility for employment with a covered financial institution and NMLS registration is required. Satisfactory criminal background and credit checks, along with required applicant disclosures and certifications, are also required.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Demonstrated ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and consistently meet deadlines in a fast-paced environment.
• Demonstrated sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under Regulation Z.
• Must be eligible for NMLS registration as a registered mortgage loan originator under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding government agency or authority findings.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management, outbound outreach, and identification of opportunities to deepen relationships.
• Engage clients through walk-in, appointment, and outbound interactions, using purposeful discovery and active listening to uncover expressed and unexpressed needs.
• Use TD systems and tools to identify appropriate solutions and next actions, accurately capture client information, and follow through on commitments and partner hand-offs.
• Apply banking and financial knowledge to provide clear, tailored guidance on products and services, including their options, benefits, and risks.
• Manage complex client scenarios and provide needs-based guidance reflecting clients’ goals and financial positions; collaborate with partners and ensure effective referral execution.
• Anticipate client needs and maintain relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Serve as a client advocate and primary point of accountability for concerns, resolving issues where possible and escalating them promptly when needed.
• Acquire, retain, and grow client relationships at the bank location while balancing client needs with risk and compliance requirements.
• Follow and reinforce policies, procedures, regulatory requirements, AML requirements, identification verification, authentication, documentation, and data-integrity standards.
• Identify discrepancies, material changes, and risk indicators and escalate them in accordance with policy and procedure.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training, strengthen risk and compliance knowledge, and contribute to team performance, development, collaboration, and a positive work environment.
• Act in accordance with TD’s code of conduct, ethical standards, brand, client strategy, and leadership behaviors.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, including potential cash and/or equity awards through an incentive plan
• Training and onboarding
• Access to an online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED