Relationship Banker I

First United Bank • Madill, OK

15d • Onsite

About The Position

The Relationship Banker I provides customer service, sales, and relationship management while meeting or exceeding established goals. The role serves as customers’ single point of contact for First United Bank products and services, learns the bank’s delivery process and product offerings, and develops trusting customer relationships by matching customer needs with appropriate solutions. The banker also mentors employees in serving customers and must work accurately in accordance with bank policies and regulatory standards.

The position includes opening and servicing accounts, answering customer questions, processing transactions, handling cash and vault duties, resolving customer concerns and account issues, and supporting the bank’s security procedures. The banker participates in sales campaigns, meetings, bank functions, and community events as requested or assigned. The role is located in Madill.

Requirements

• Superior customer service skills.
• Basic mathematics skills to solve problems.
• Accuracy and attention to detail in daily work.
• Ability to read, write, and verbally communicate effectively with customers and coworkers.
• Ability to manage time effectively and work independently without close supervision.
• Good judgment and decision-making skills.
• Critical-thinking skills, including logic and reasoning to identify solutions, conclusions, or approaches to problems.
• Ability to multitask.
• Professional attitude and appearance.
• Ethical conduct at work and outside the work environment.
• Active listening and a willingness to give customers full attention, understand their points, and ask questions as appropriate.

Nice To Haves

• High school diploma strongly preferred.
• Some college strongly preferred.
• One year of retail experience preferred.
• Cash-handling experience preferred.

Responsibilities

• Maintain a basic knowledge of First United Bank products, services, procedures, policies, and relevant regulatory requirements, including Bank Secrecy Act, privacy, fair lending, Regulation E, and deposit, transaction, and loan accounts.
• Accurately and efficiently follow procedures for customer-service activities.
• Retain existing customers and develop new customer relationships.
• Serve as customers’ single point of contact for First United Bank products and services.
• Meet or exceed performance goals, participate in sales campaigns, promote products and services, and educate customers and bank peers.
• Participate in meetings, bank functions, and customer appreciation or community events as requested or assigned by a supervisor.
• Provide excellent customer service by greeting customers, building rapport, and fostering customer loyalty.
• Interview customers to identify product needs, match them with bank products and services, and refer them to other staff or departments as appropriate.
• Open new accounts, certificates of deposit, and other ancillary products; answer questions, provide account-opening information, and ensure paperwork is completed and entered into the computer system.
• Assist customers with routine requests, including balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfers, direct deposits, wire processing, coin processing, notary services, and privacy matters.
• Process customer transactions quickly and accurately according to bank policies and procedures, including check cashing and deposits, money orders, savings bonds, traveler’s checks, cashier’s checks, and loan or other payments.
• Maintain appropriate drawer limits; perform cash verifications and vault duties; verify transactions, place holds when appropriate, and balance the cash drawer at the end of the assigned shift.
• Seek assistance to resolve cash-proof discrepancies.
• Proactively resolve customer complaints, problems, and other issues.
• Review and resolve account issues listed in daily insufficient and exception reports, and assist customers with account charge-off repayment plans.
• Perform security functions, including opening and closing the bank and vault and ensuring the overall safety and security of bank grounds.
• Master the primary purpose and essential duties of the Relationship Banker I position.
• Perform other job-related duties as assigned, including working in other areas to cover absences or balance workloads.

Benefits

• 401(k) matching contributions
• Wellness incentives and fitness membership reimbursement options through the You First Wellness Program
• Educational assistance and reimbursements
• Opportunities for personal and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED