Relationship Banker I - Creasy Lane

Regions Bank•Lafayette, IN

1d•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while contributing to customers’ financial wellness. The role builds personal connections during transactions, identifies ways Regions can meet customer needs, and helps resolve customer service inquiries from start to finish. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want career growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and is interested in educating customers about ways to bank when, where, and how they choose. The position is located at the Creasy Lane location in Lafayette, Indiana. It is full-time, incentive-eligible, and eligible for overtime under the Fair Labor Standards Act. The role requires tracking hours worked in excess of 40 per week. Compensation targets for the market are a minimum of $37,621.05 and a median of $44,536.00; individual compensation may vary based on factors including experience, skills, location, and job performance. The role may participate in a formulaic incentive plan based on performance against defined metrics and goals.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and stay informed about their relationship with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, and complete duties assigned by the Branch Manager.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.
Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to explain emerging technology and help meet customers’ financial needs.
Track time worked in excess of 40 hours per week.