Relationship Banker I

Coastal States Bank•Atlanta, GA

1d•Onsite

About The Position

The Relationship Banker I delivers exceptional client experiences while supporting the operational soundness of a Coastal States Bank branch. As often the first point of contact for clients, the banker provides frontline service and adheres to bank security, compliance, and operational standards, reflecting the bank’s values of Character, Commitment, Service, Trust, and Community. The position is full-time, Monday through Friday, in a professional branch setting in Atlanta, Georgia; it is not remote or hybrid. Pay is commensurate with qualified experience. The role includes client service and account support; teller and transaction processing; consumer and basic business account opening and maintenance; digital banking and fraud support; specialized transactions; and branch security, compliance, and operational activities. The banker also participates in team and community initiatives and completes required compliance and security training.

Requirements

High school diploma or equivalent.
Knowledge of basic mathematics.
Proficiency operating computers and calculators accurately and efficiently.
Excellent customer relations skills.
Strong interpersonal and communication skills and the ability to build trust and serve clients professionally.
Attention to detail, strong organizational skills, and critical thinking skills.
Comfort with digital banking tools and the ability to educate clients about using them.
Ability to complete required compliance training, including BSA and Information Security training.

Nice To Haves

Some college education.
At least two years of retail banking or cash-handling experience.
Knowledge of a wide range of Microsoft Office applications.
Strong interpersonal and communication skills.

Responsibilities

Greet and acknowledge clients promptly, set clear service expectations, maintain the coffee bar, answer incoming calls by the third ring, and follow up on unresolved issues.
Explain and support bank products and services, including Online Banking, Mobile Deposit, Zelle, Digital Wallet, and Card Hub.
Assist clients with opening, maintaining, and closing accounts, including DDA, savings, money market, safe deposit, and CD accounts.
Issue, activate, and support debit cards; educate clients about digital card management; and process address changes and check orders.
Perform teller transactions, including deposits, withdrawals, loan payments, cashier’s checks, internal transfers, foreign currency exchange, and savings bond redemptions.
Maintain and balance the cash drawer, resolve outages, process night drop and mail deposits, apply Reg CC holds as needed, and work within approved transaction limits.
Balance and replenish the ATM, order cash, prepare cash shipments, and input domestic and foreign wire transfers according to applicable procedures.
Follow branch opening and closing procedures and security requirements; protect client information and maintain dual control for restricted functions.
Complete CTRs on the same day as qualifying transactions, assist with Verafin callbacks, review daily branch reports, and participate in audits.
Maintain an operational accuracy rating of at least 98% and complete assigned compliance and security training on time.
Participate in BSA and retail calls, branch meetings, and team huddles; support bank initiatives and community involvement.
Open consumer accounts and ensure client information and account documentation are accurate and up to date; resolve quality-control exceptions promptly.
Assist clients with onboarding for Online Banking, e-Statements, Bill Pay, and Zelle, and perform account maintenance such as signer, beneficiary, ownership, and name changes.
Troubleshoot mobile deposit, debit card, Zelle, Bill Pay, Online Banking, password, and multifactor authentication issues; process mobile deposit limit increases.
Respond to Verafin alerts promptly and assist with fraud resolution in accordance with bank guidelines.
Process CD closures, modeling, and transcodes; IRA openings and closures; automatic transfers; deposit rate adjustors; and overdraft protection setup.
Open non-complex business accounts and perform basic business account maintenance; coordinate with Treasury Management and Digital Banking teams on eCorp issues.
Review trust accounts and legal documentation before account opening.
Comply with BSA policies and procedures, capture required CTR and Monetary Instrument Log data, review parties against the OFAC list, and promptly report potentially suspicious activity.
Acquire and maintain knowledge of applicable state and federal banking regulations and policies.