Relationship Banker I

First United Bank • Schertz, TX

1d • Onsite

About The Position

The Relationship Banker I provides customer service, sales, and relationship management while meeting or exceeding established goals. The role serves as customers’ single point of contact for First United Bank products and services, identifies customer needs, and connects them with appropriate solutions. The banker builds and maintains trusting customer relationships, promotes products, supports customer loyalty, and mentors employees in serving customers. The position requires accurate work and adherence to bank policies, procedures, and applicable regulatory standards.

Responsibilities also include opening accounts, processing customer transactions, assisting with routine account requests, managing cash and drawer duties, resolving customer problems and account issues, and carrying out bank and vault security procedures. Other job-related duties may be assigned, including work in other areas to cover absences or balance workload.

Requirements

• Superior customer service skills.
• Basic mathematics skills to solve problems.
• Accuracy and attention to detail in daily work.
• Ability to read, write, and verbally communicate effectively with customers and coworkers.
• Ability to manage time effectively and work independently without close supervision.
• Good judgment and decision-making skills.
• Critical-thinking skills, including logic and reasoning to identify solutions, conclusions, or approaches to problems.
• Ability to multitask.
• Professional attitude and appearance.
• Ethical behavior at work and outside the work environment.
• Active listening skills, including giving full attention, understanding others’ points, and asking appropriate questions.
• High school diploma strongly preferred.
• Some college strongly preferred.
• One year of retail experience preferred.
• Cash-handling experience preferred.

Nice To Haves

• High school diploma.
• Some college.
• One year of retail experience.
• Cash-handling experience.

Responsibilities

• Maintain basic knowledge of bank products, services, procedures, policies, and applicable regulatory requirements, including Bank Secrecy Act, privacy, fair lending, Regulation E, and deposit, transaction, and loan accounts.
• Accurately and efficiently follow procedures for customer-service activities.
• Retain existing customers and develop new customer relationships.
• Serve as customers’ single point of contact for First United Bank products and services.
• Meet or exceed performance goals, participate in sales campaigns, promote products and services, and educate customers and peers.
• Attend meetings, bank functions, and customer appreciation or community events as requested or assigned.
• Provide excellent customer service and build rapport to generate customer loyalty.
• Interview customers to identify financial needs, match needs with bank products and services, and make referrals to other staff or departments as appropriate.
• Open new accounts, certificates of deposit, and ancillary products; answer questions, provide account-opening information, and ensure paperwork is completed and entered into the computer system.
• Assist customers with routine requests, including balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfers, direct deposits, wire processing, coin processing, notary services, and privacy matters.
• Process a variety of transactions quickly and accurately, including checks for cash or deposit, money orders, savings bonds, traveler’s checks, cashier’s checks, and loan or other service payments.
• Maintain appropriate drawer limits, perform cash verifications and vault duties, verify transactions, place holds when appropriate, and balance the cash drawer at the end of the assigned shift.
• Seek assistance to resolve proof discrepancies.
• Proactively resolve customer complaints, problems, and other issues.
• Review and resolve account issues in insufficient and exception reports daily and assist customers with account charge-off repayment plans.
• Perform security functions, including opening and closing the bank and vault and ensuring the safety and security of bank grounds.
• Master the primary purpose and essential duties of the Relationship Banker I position.
• Perform other job-related duties as assigned, including work in other areas to cover absences or balance workload.

Benefits

• 401(k) matching contributions.
• Wellness incentives and fitness membership reimbursement options through the You First Wellness Program.
• Educational assistance and reimbursements.
• Opportunities for personal and professional growth.
• Award-winning workplace culture and opportunities to make a difference in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED