Relationship Banker I

First United Bank • Kingsland, TX

14d

About The Position

The Relationship Banker I provides customer service, sales, and relationship management while meeting or exceeding established goals. Serving as customers’ single point of contact for First United Bank products and services, the banker learns about customers’ financial needs and connects them with suitable products, services, and referrals. The role also includes mentoring employees in providing personalized service and building customer relationships. The banker is expected to maintain a positive, professional attitude; work accurately; and follow bank policies and applicable regulatory standards.

The position supports First United Bank’s purpose of inspiring and empowering others to Spend Life Wisely and its commitment to building lasting relationships and contributing to the communities it serves. The banker performs account-opening and servicing tasks, processes transactions, handles cash and vault duties, resolves customer concerns and account issues, and performs assigned security functions. Other job-related duties may be assigned, including work in other areas to cover absences or balance workloads.

Requirements

• Superior customer service skills.
• Basic mathematics skills to solve problems.
• Accuracy and attention to detail in daily work.
• Ability to read, write, and communicate verbally effectively with customers and coworkers.
• Ability to manage time effectively and work independently without close supervision.
• Good judgment and decision-making skills.
• Critical-thinking ability, including using logic and reasoning to identify solutions, conclusions, or approaches to problems.
• Ability to multitask.
• Professional attitude and appearance.
• Ethical conduct at work and outside the work environment.
• Active listening skills, including giving others full attention, understanding their points, and asking questions as appropriate.

Nice To Haves

• High school diploma strongly preferred.
• Some college strongly preferred.
• One year of retail experience preferred.
• Cash-handling experience preferred.

Responsibilities

• Maintain basic knowledge of bank products, services, procedures, policies, and applicable regulatory requirements, including Bank Secrecy Act, privacy, fair lending, Regulation E, and deposit, transaction, and loan accounts.
• Follow established procedures accurately and efficiently when performing customer-service activities.
• Retain existing customers and develop new customer relationships; serve as customers’ single point of contact for bank products and services.
• Meet or exceed performance goals, participate in sales campaigns, promote products and services, and educate customers and peers.
• Participate in meetings, bank functions, and customer appreciation or community events as requested or assigned by a supervisor.
• Provide excellent customer service by greeting customers, building rapport, and working to generate customer loyalty.
• Interview customers to identify financial needs, match those needs with bank products and services, and make referrals to other staff or departments as appropriate.
• Open new accounts, certificates of deposit, and other ancillary products; answer questions, provide account-opening information, and complete and enter required paperwork.
• Assist customers with routine inquiries and requests, including balance inquiries, statements, check copies, stop payments, holds, online banking, ACH, automatic transfers, direct deposits, wires, coin processing, notary services, and privacy matters.
• Process customer transactions quickly and with minimal or no errors in accordance with bank policies and procedures, including checks, money orders, savings bonds, traveler’s checks, cashier’s checks, and loan or other service payments.
• Maintain appropriate drawer limits, perform cash verifications, and complete vault duties.
• Verify transactions, place holds as appropriate, and balance the cash drawer at the end of the assigned shift; seek assistance to resolve discrepancies.
• Proactively resolve customer complaints, problems, and other issues.
• Review and resolve account issues in insufficient and exception reports daily, and assist customers with account charge-off repayment plans.
• Perform security functions, including opening and closing the bank and vault and helping ensure the safety and security of bank grounds.
• Master the primary purpose and essential duties of the Relationship Banker I position.
• Perform other job-related duties as assigned, including work in other areas to cover absences or balance workload.

Benefits

• 401(k) matching contributions
• YouFirst Wellness Program with wellness incentives and fitness membership reimbursement options
• Educational assistance and reimbursements
• Personal and professional growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED