Relationship Banker I - Oak Ridge Branch

Regions Bank•Oak Ridge, TN

7d•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while contributing to customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways Regions can meet customer needs, and helps resolve customer service inquiries from start to finish. It is suited to candidates with teller, limited banking, or retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and helps customers understand how to bank when, where, and how they want. The position handles routine teller transactions and service requests, builds customer relationships, explains standard consumer products and digital banking solutions, and refers customers to specialists for more complex financial needs. It also supports branch operations, follows banking policies and regulations, helps manage operational risk, and contributes to branch targets. The role may include outbound calls to customers and prospects. It is full-time, incentive-eligible, and eligible for overtime for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including card replacement, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and remain informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital solutions, including mobile, online, and ATM offerings.
Assist branch and fellow team members with basic tasks to resolve customer problems.
Refer customers to internal experts when complex financial goals or needs are recognized.
Follow bank processes and procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to explain emerging technology and assist with customers’ financial needs.