Relationship Banker I - Bilingual Preferred (Spanish/Español)

Simmons Bank•Conway, AR

1d•Onsite

About The Position

Simmons Bank is a dynamic regional community bank committed to meeting the unique needs of its customers with full financial capabilities. We empower our associates to be trusted advisors, providing them with the resources of a traditional bank supported by cutting-edge technology. We are passionate about guiding our customers through each financial life stage and understand their desire for choices in how they bank. As a Relationship Banker (RB), you will be responsible for building, expanding, and retaining existing client relationships while providing an exceptional client experience. You will offer expert financial solutions to existing and prospective clients by assessing their financial needs and offering solutions through bank products and services to help clients accomplish their current and future financial goals. You will be an expert in marketing Simmons solutions to our existing customer base and prospects through daily interactions, outbound calling efforts, business visits, networking events, and periodic ‘At Work’ events. You are expected to achieve and/or exceed your established individual and branch goals. You may also assist clients with account service and maintenance requests, teller transactions, problem resolution, and other transactional needs. It is expected that Relationship Bankers are professional and positive Simmons Ambassadors while meeting and exceeding our client’s expectations. All Relationship Banker Positions will receive the same training on all requisite products, services, needs-based conversations, and other tools necessary to perform the role.

Requirements

HS Diploma/GED
One year customer-facing and goal-oriented experience
Ability to effectively motivate and present information in one-on-one and small group situations, to customers, clients, and other employees in the organization.
Embrace a team-centric approach to collectively help customers in an ever-evolving and fast-paced banking environment.
Understand and utilize social media platforms to help share brand awareness and obtain market knowledge.
This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or Obtain an NMLS license after employment.

Nice To Haves

Bilingual (Spanish/Español) preferred.
Coach and lead the branch team according to process and protocol in the absence of an AFCM.

Responsibilities

Share and recommend the bank's full scope of resources with customers, including traditional in-branch services, digital capabilities, and business partner resources.
Ensure individual goals are met through required levels of in-person and outbound calling activities that provide an opportunity to share valued solutions and recommendations via a needs-based philosophy.
Perform all functions related to opening and closing accounts, including assisting customers with the appropriate selection of accounts, performing research of customers' accounts, and complying with BSA and CIP requirements.
Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)’ consumer loan portfolio(s).
Uncover needs and refer customers to a partner-centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors.
Maintain a high level of client satisfaction by engaging customers and ensuring an optimal customer experience.
Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
Process customer requests and transactions in a positive, accurate, and professional manner while engaging in genuine conversation to help identify needs and recommend solutions.
Perform other duties and responsibilities as assigned.