Relationship Banker I - Bilingual Preferred (Spanish/Español)

SIMON•Conway, AR

1d•Onsite

About The Position

Simmons Bank is a dynamic regional community bank committed to meeting the unique needs of its customers with full financial capabilities. They aim to empower associates to be trusted advisors, providing them with the resources of a traditional bank supported by cutting-edge technology. The bank is passionate about guiding customers through each financial life stage and understands the desire for choices in how they bank. As a Relationship Banker (RB), you will be responsible for building, expanding, and retaining existing client relationships while providing an exceptional client experience. RBs will offer expert financial solutions to existing and prospective clients by assessing their financial needs and offering solutions through bank products and services to help clients achieve their financial goals. RBs will market Simmons solutions to existing customers and prospects through daily interactions, outbound calling, business visits, networking events, and periodic ‘At Work’ events. They are expected to achieve and/or exceed individual and branch goals. They may also assist clients with account service and maintenance, teller transactions, problem resolution, and other transactional needs. RBs are expected to be professional and positive Simmons Ambassadors while meeting and exceeding client expectations. All Relationship Banker Positions will receive comprehensive training on all requisite products, services, needs-based conversations, and other tools necessary for the role.

Requirements

HS Diploma/GED
One year customer-facing and goal-oriented experience
This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or Obtain an NMLS license after employment.
MS Office programs
Understand and utilize social media platforms to help share brand awareness and obtain market knowledge

Nice To Haves

Bilingual (Spanish/Español) preferred
Ability to effectively motivate and present information in one-on-one and small group situations, to customers, clients and other employees in the organization
Embrace a team-centric approach to collectively help our customers in an ever evolving and fast-paced banking environment
Coach and lead the branch team according to process and protocol in the absence of an AFCM

Responsibilities

Share and recommend the bank's full scope of resources with customers, including traditional in-branch services, digital capabilities, and business partner resources.
Ensure individual goals are met through required levels of in-person and outbound calling activities that provide opportunities to share valued solutions and recommendations via a needs-based philosophy.
Perform all functions related to opening and closing accounts, including assisting customers with appropriate account selection, performing account research, and complying with BSA and CIP requirements.
Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)’ consumer loan portfolio(s).
Uncover needs and refer customers to a partner-centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors.
Maintain a high level of client satisfaction by engaging customers and ensuring an optimal customer experience.
Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
Process customer requests and transactions in a positive, accurate, and professional manner while engaging in genuine conversation to identify needs and recommend solutions.
Perform other duties and responsibilities as assigned.