Relationship Banker I/Pemberton

TD Bank • Pemberton, NJ

20d

About The Position

The Relationship Banker I is a banking professional who brings TD’s human, relationship-driven banking experience to life. The role partners with clients to help them achieve their financial goals through personalized solutions that support financial well-being. It is accountable for acquiring and deepening client relationships through consultative engagement, product knowledge, and disciplined execution while following TD’s risk and regulatory standards.

The banker engages clients through walk-in opportunities, lead management, and outbound outreach; discovers client needs and priorities; explains relevant banking options and their features, benefits, and potential risks; and connects clients with appropriate products, services, or partners. The role provides ongoing guidance on TD products, services, and digital capabilities, supports mortgage inquiries and referrals, and handles client concerns with appropriate follow-up or escalation. It also requires accurate documentation, sound risk awareness, and compliance with applicable policies and regulations.

This position is classified as a Loan Originator under Regulation Z and a Mortgage Loan Originator under the SAFE Act. Eligibility for employment with a covered financial institution and for NMLS registration is required. Satisfactory criminal background and credit report checks, as well as applicant statements or certifications regarding certain government findings, are required by federal law.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution and for NMLS registration under applicable federal requirements.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding administrative, civil, or criminal findings by government agencies or authorities.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Experience educating clients on products and services in a consultative manner.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire and deepen client relationships through walk-in opportunities, lead management, and outbound outreach.
• Engage clients in goals-based discovery to identify their needs, priorities, and financial goals.
• Explain relevant products and services, including features, benefits, and potential risks, in clear and transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Provide ongoing guidance and educate clients about TD products, services, and digital banking capabilities.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Resolve client concerns end-to-end where possible and escalate issues promptly when needed.
• Complete operational activities accurately and in compliance with company guidelines, AML laws, and regulatory requirements.
• Verify client identification, maintain data integrity, and follow authentication and documentation standards.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with colleagues and partners; and contribute to a positive team environment.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development, training, mentoring programs, and access to an online learning platform
• Variable compensation or incentive awards, including possible cash and/or equity awards through an incentive plan
• Reward and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED