Relationship Banker I - Tarpon Springs

Regions Bank•Tampa, FL

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience in person and by phone while helping improve customers’ financial wellness. The role creates personal connections while processing transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to develop a banking career with opportunities for growth and advancement. The successful candidate is ambitious and adaptable, communicates effectively, and helps customers understand how to bank when, where, and how they want. The position is based in Tarpon Springs, Florida. It is full-time, incentive eligible, and eligible for overtime under the Fair Labor Standards Act; time worked in excess of 40 hours per week must be tracked.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including new or replacement cards, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and remain informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks that support customer problem resolution.
Refer customers to internal experts when more complex financial goals and needs are identified.
Follow bank processes, procedures, laws, and regulations; complete duties assigned by the Branch Manager; and help ensure sound banking practices by managing, identifying, and reporting operational risks.
Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance on Regions’ solutions.
May make outbound calls to customers and prospects from generated lead lists to explain emerging technology and assist with financial needs.

Benefits

Paid vacation and sick time
401(k) with company match
Medical, dental, and vision benefits
Disability benefits
Health Savings Account
Flexible Spending Account
Life insurance
Parental leave
Employee Assistance Program
Associate Volunteer Program
Formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals