Relationship Banker I - East Euclid (Sign-On Bonus $1,500)

U.S. Bank•Des Moines, IA

3d•$20 - $25

About The Position

At U.S. Bank, Relationship Banker I (described in the posting as a Client Relationship Consultant) builds and fosters customer relationships through in-person, appointment-based, and virtual engagement, using a digital-first mindset. The role develops trust by assessing customers’ banking needs, obtaining and processing customer and account information, explaining deposit and loan products and services, and recommending solutions aligned with customers’ individual goals. The position proactively follows up with clients, learns their financial needs and preferred banking channels, and identifies solutions for new and existing customers. It maintains knowledge of consumer and business banking products and services, provides a consistent customer experience, greets clients, and processes basic transactions. The banker works collaboratively with branch colleagues, opens consumer and business accounts, completes service requests, submits credit applications, and educates clients about digital and self-service options. The role uses available resources and technologies to support accurate, operationally excellent service. The role requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. The posting advertises a $1,500 sign-on bonus. Pay range: $20.25–$24.75; the actual range may vary based on location.

Requirements

High school diploma or equivalent.
Typically, a minimum of three to four years of job-related retail banking experience, or a combination of experience and commensurate training.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.
Ability to meet and maintain NMLS registration requirements.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ underlying needs while using a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customers’ needs reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Ask questions to learn clients’ financial needs and preferred banking channels.
Identify and recommend solutions for new and existing clients based on their needs.
Maintain working knowledge of consumer and business banking products and services, including digital services.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Collaborate with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about digital and self-service products and services.
Use available resources and technologies to optimize the client experience and ensure operational excellence and accuracy.
Obtain and process customer and account information.
Demonstrate and explain deposit and loan products and services.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
$1,500 sign-on bonus.