Relationship Banker I

Simmons Bank • Stillwater, OK

3d • Onsite

About The Position

Simmons Bank is a dynamic regional community bank committed to empowering its associates to be trusted advisors, providing them with traditional banking resources supported by cutting-edge technology. The bank focuses on guiding customers through their financial life stages and offering choices in how they bank. As a Relationship Banker (RB), the role involves building, expanding, and retaining existing client relationships while delivering an exceptional client experience. RBs are responsible for providing expert financial solutions to existing and prospective clients by assessing their needs and offering bank products and services to help achieve financial goals. This includes marketing Simmons solutions through daily interactions, outbound calling, business visits, networking events, and 'At Work' events. Relationship Bankers are expected to meet or exceed individual and branch goals and may also assist clients with account service, maintenance, teller transactions, and problem resolution. All Relationship Banker positions receive comprehensive training on products, services, and needs-based conversations.

Requirements

• Ability to effectively motivate and present information in one-on-one and small group situation, to customers, clients and other employees in the organization
• Embrace a team centric approach to collectively help our customers in an ever evolving and fast paced banking environment
• HS Diploma/GED
• One year customer-facing and goal-oriented experience
• MS Office programs
• Understand and utilize social media platforms to help share brand awareness and obtain market knowledge

Responsibilities

• Responsible to share and recommend the banks full scope of resources with customers, including traditional in branch services, digital capabilities, and business partner resources
• Ensure that individual goals are met through required levels of in person and outbound calling activities that provide an opportunity for us to share valued solutions and recommendations via a needs-based philosophy
• Uncover needs and refer customers to a partner centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors
• Maintain a high level of client satisfaction by engaging our customers and ensuring we are providing an optimal customer experience
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions
• Performs other duties and responsibilities as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees