Relationship Banker I

SIMON•Little Rock, AR

17h•Onsite

About The Position

Simmons Bank is a dynamic regional community bank focused on empowering its associates to be trusted advisors and providing exceptional client experiences. As a Relationship Banker (RB), you will be responsible for building, expanding, and retaining existing client relationships by offering expert financial solutions through bank products and services. This role involves assessing financial needs, marketing solutions through daily interactions, outbound calling, business visits, networking events, and 'At Work' events. Relationship Bankers are expected to achieve and/or exceed established individual and branch goals, and may also assist clients with account service, maintenance requests, teller transactions, and problem resolution. All RBs receive comprehensive training on products, services, and needs-based conversations. The company culture emphasizes collaboration, integrity, passion, high performance, and a commitment to personal and professional growth.

Requirements

Ability to effectively motivate and present information in one-on-one and small group situation, to customers, clients and other employees in the organization
Embrace a team centric approach to collectively help our customers in an ever evolving and fast paced banking environment
Coach and lead the branch team according to process and protocol in the absence of an AFCM
HS Diploma/GED
One year customer-facing and goal-oriented experience
Registration with the National Mortgage Licensing System and Registry (NMLS) and/or Obtain an NMLS license after employment
MS Office programs
Understand and utilize social media platforms to help share brand awareness and obtain market knowledge

Responsibilities

Responsible to share and recommend the banks full scope of resources with customers, including traditional in branch services, digital capabilities, and business partner resources
Ensure that individual goals are met through required levels of in person and outbound calling activities that provide an opportunity for us to share valued solutions and recommendations via a needs-based philosophy
Perform all functions related to opening and closing accounts including assisting customers with the appropriate selection of accounts, performing research of customers' accounts, and complying with BSA and CIP requirements
Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)’ consumer loan portfolio(s)
Uncover needs and refer customers to a partner centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors
Maintain a high level of client satisfaction by engaging our customers and ensuring we are providing an optimal customer experience
Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions
Performs other duties and responsibilities as assigned
Building, expanding, and retaining existing client relationships while providing an exceptional client experience
Provide expert financial solutions to existing and prospective clients by assessing their financial needs and offering solutions through bank products and services to help clients accomplish their current and future financial goals
Marketing Simmons solutions to our existing customer base and prospects through daily interactions, outbound calling efforts, business visits, networking events and periodic ‘At Work’ events
Achieve and/or exceed their established individual and branch goals
Assist clients with account service and maintenance requests, teller transactions, problem resolution, and other transactional needs