Relationship Banker I - Cordova Branch - Pensacola FL

Regions Bank•Pensacola, FL

2d•$37,621 - $44,536•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while contributing to customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries from end to end. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, has strong communication and customer-service skills, and is interested in educating customers about ways to bank. The position is incentive eligible, and overtime is available for hours worked in excess of 40 per week under the Fair Labor Standards Act. The role is full time and located at the Cordova branch in Pensacola, Florida.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide an optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and handle basic service requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and stay informed about their relationship with the bank.
Educate customers about standard consumer products and digital banking options, including mobile, online, and ATM services.
Assist branch colleagues with basic tasks to help resolve customer issues.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, and complete duties assigned by the Branch Manager.
Help ensure sound banking practices by managing, identifying, and reporting operational risks.
Achieve branch targets and goals by identifying customer needs and providing appropriate guidance on Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to explain emerging technology and help address financial needs.