Relationship Banker I (Governors Square)

TD • Bear, DE

2d • $23 - $29 • Onsite

About The Position

The Relationship Banker I delivers TD’s relationship-driven banking experience by partnering with clients to help them achieve financial goals through personalized solutions that support financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, while meeting TD’s risk and regulatory standards. Based at a bank location, the position engages clients through walk-in opportunities, lead management, and outbound outreach; conducts goals-based discovery; explains relevant options, features, benefits, and potential risks; and connects clients to appropriate products, services, or partners. The banker provides ongoing guidance on TD products, services, and digital capabilities, supports everyday banking and financial wellness, and handles mortgage inquiries and referrals or other residential lending activities.

The role is also accountable for a welcoming and personalized client experience, resolving client concerns where possible and escalating them when needed, and growing client acquisition, retention, and relationships. It requires accurate documentation, risk awareness, compliance with policies and regulations, and safeguarding client and Bank interests. The employee completes training, shares knowledge and best practices, collaborates with colleagues and partners, and contributes to a positive, inclusive team environment.

This position is classified as a Loan Originator under Regulation Z and a Mortgage Loan Originator under the SAFE Act. Eligibility for employment with a covered financial institution and NMLS mortgage loan originator registration is required. Federal law requires satisfactory criminal background and credit checks, along with applicant statements or certifications regarding certain government findings.

The position is located in Bear, Delaware, and is listed for 40 hours. The stated pay range is $22.50–$29.00 per hour. TD describes its total rewards as including base salary and variable compensation or incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition. TD also provides onboarding and training, development conversations, online learning, and mentoring programs.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients on products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under Regulation Z.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding administrative, civil, or criminal findings by a government agency or authority.
• Compliance with TD’s code of conduct and ethical standards.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire clients at a bank location through walk-in opportunities, lead management, and outbound outreach.
• Conduct meaningful, goals-based client discovery to understand needs and priorities.
• Explain relevant banking options, including features, benefits, and potential risks, in clear and transparent language.
• Deliver personalized solutions and next steps by connecting clients to appropriate products, services, or partners.
• Provide ongoing client guidance and education on TD products, services, and digital capabilities.
• Build and strengthen client relationships through consistent, personalized interactions.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Execute accurately, establish clear next steps and follow-up, and reinforce client relationships.
• Resolve client concerns end-to-end where possible and escalate them promptly when required.
• Drive client acquisition, retention, and relationship growth by identifying opportunities to deepen relationships and improve client outcomes.
• Maintain compliance with company guidelines, AML laws, and regulatory requirements; verify client identification and maintain accurate records and documentation.
• Identify potential discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Complete required training and continuously strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with colleagues and partners and contribute to a positive team environment.
• Participate in performance and development activities, take accountability for outcomes, and embrace different perspectives.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, with eligibility for cash and/or equity awards generally through participation in an incentive plan
• Online learning platform and mentoring programs
• Training and onboarding sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED