Relationship Banker I - Carlsbad Poinsettia -Carlsbad, CA (20hrs)
About The Position
Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual channels, providing counsel while adapting a digital-first mindset. They establish trust by assessing customers’ banking needs, obtaining and processing customer and account information, explaining deposit and loan products and services, and recommending solutions tailored to each customer’s goals. The role includes proactive client outreach and follow-up; identifying solutions for new and existing clients; maintaining knowledge of consumer and business banking products, including digital services; providing an optimal client experience; processing basic transactions; partnering with branch colleagues; opening consumer and business accounts; completing service requests; submitting credit applications; and educating clients about digital and self-service options. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including the required criminal background and credit checks. The role requires working at a U.S. Bank location for all scheduled work days.
Requirements
- High school diploma or equivalent.
- Typically fewer than four years of job-related retail banking experience, or a combination of experience and commensurate training.
- NMLS registration is required under the S.A.F.E. Act of 2008 and Regulation Z, including completion of the required criminal background and credit checks.
Nice To Haves
- Proven ability to build and foster client relationships through proactive outreach and follow-up.
- Ability to engage and communicate effectively with clients.
- Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
- Proven customer service and interpersonal skills.
- Experience using and demonstrating digital products and self-service technologies.
- Ability to explore and identify customers’ needs while using a digital-first mindset.
- Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
- Experience in the financial services industry.
Responsibilities
- Build and foster client relationships through proactive outreach and follow-up, learning clients’ financial needs and banking channel preferences.
- Engage and communicate effectively with clients to identify solutions for new and existing customers.
- Maintain working knowledge of consumer and business banking products and services, including digital products and services.
- Provide a consistent client experience, including greeting clients and processing basic transactions.
- Develop collaborative partnerships with branch team members and partners to serve clients.
- Open consumer and business accounts, complete service requests, and submit credit applications.
- Educate clients about digital and self-service products and services.
- Use available resources and technologies to optimize client experience and support accurate operational execution.
Benefits
- Medical, dental, and vision healthcare coverage.
- Basic term and optional term life insurance.
- Short-term and long-term disability insurance.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks, depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
