Relationship Banker I - 146th

Regions•Carmel, IN

9d•$39,601 - $46,880•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while supporting customers’ financial wellness. The role creates personal connections while processing transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries. It is suited to candidates with teller, limited banking, or retail sales experience who want opportunities for career growth and development. The successful candidate is ambitious and adaptable, communicates well, and helps customers understand how to bank through the channels that work best for them. The position is based at the 146th and Greyhound Pass location in Carmel, Indiana. It is full-time, incentive-eligible, and eligible for overtime for hours worked in excess of 40 per week. The listed metropolitan market range has a minimum target of $39,601.10 and a median of $46,880.00; actual pay may vary based on experience, skills, knowledge, contribution, location, and performance.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to follow policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide an optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when complex financial goals or needs are identified.
Follow bank processes, procedures, laws, and regulations, complete duties assigned by the Branch Manager, and help manage, identify, and report operational risks.
Help achieve branch targets and goals by identifying customer needs and providing guidance on Regions’ solutions.
May make outbound calls to customers and prospects from generated lead lists to explain emerging technology and help address financial needs.