Part Time Relationship Banker I

CHEMUNG CANAL TRUST COMPANY N A•Town of Groton, NY

19d•$20 - $23•Onsite

About The Position

Chemung Canal Trust Company is seeking a Roving Relationship Banker I to deliver customer service and support branch operations at its Williamsville and West Seneca offices. The role serves new and established customers, processes financial transactions, supports account opening and loan applications, identifies customer needs, and recommends suitable products and services. The banker also helps maintain branch equipment, supports customer retention and sales goals, follows operational and regulatory controls, and may assist with staff training and teller-line workflow.

Requirements

High school diploma or equivalent, with an emphasis in a business curriculum.
Demonstrated experience in banking and/or customer service.
One year of banking or customer service experience preferred.
Proficient analytical, mathematical, reading, and writing skills.
Proficient communication, interpersonal, and sales skills.
Comprehensive knowledge of operating policies and procedures affecting consumer services and thorough knowledge of company consumer product and service features and benefits.
Basic computer skills, including Microsoft Outlook, Word, and Excel.
Ability to lift up to 50 pounds of coin.
Valid driver’s license and ability to support multiple branch locations as needed.

Nice To Haves

One year of experience in a banking or customer service position.

Responsibilities

Provide customer service to new and established customers, including cross-selling products and services and handling cash receipts and payments.
Process routine and complex transactions, including deposits, withdrawals, and loan payments; balance a cash drawer and safeguard against fraud.
Assist with maintaining and servicing bank equipment, including ATMs and night drops.
Research customer inquiries, order checks and debit cards, return calls, and address other customer service needs to support retention and identify sales opportunities.
Use needs-based assessment tools conversationally to identify customer needs and recommend solutions in person and over the phone.
Open personal deposit accounts, enter and follow through on loan applications, prepare required documentation, and follow up with customers after account opening.
Maintain courteous and efficient service, knowledge of industry trends, and working knowledge of the bank’s products and services.
Proactively expand customer relationships to help achieve individual and branch goals.
Participate in branch huddles, meetings, and individual coaching sessions.
Follow legal, corporate, regulatory, and other operational controls to protect customer assets.
Assist with training and coaching new staff; provide on-the-job training and serve as a backup trainer as needed.
May assign ancillary teller-line duties to direct workflow.
Maintain knowledge of relevant rules and regulations and conform to general performance expectations for employees.