Relationship Banker I - Durbin Park- Saint Johns, FL

TD•215 Harper Lane, Saint Johns, Florida, FL

3d•$23 - $29

About The Position

The Relationship Banker I is a banking professional who delivers TD’s relationship-driven banking experience by partnering with clients to help them achieve their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while adhering to risk and regulatory standards. The banker engages clients through in-branch opportunities, lead management, and outbound outreach; discovers client needs; explains relevant options; and connects clients with appropriate products, services, or partners. The role also provides ongoing guidance on TD products, services, and digital capabilities, supports mortgage inquiries and referrals, and maintains accurate documentation and compliance. This position is a Loan Originator and Mortgage Loan Originator under applicable federal regulations, and requires eligibility for NMLS registration and employment with a covered financial institution. The position is located in Saint Johns, Florida, and is listed for 40 hours. TD provides required training and onboarding, regular development conversations, access to an online learning platform and mentoring programs, and a competitive benefits plan. The posted pay range is $22.50–$29.00 USD per hour, with the actual offer potentially varying based on skills, experience, location, and other business needs.

Requirements

High School Diploma or GED, or equivalent combination of education and experience.
At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
Experience educating clients about products and services in a consultative manner.
Ability to communicate clearly and effectively with clients and colleagues.
Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
Sound judgment and problem-solving skills in client interactions.
Basic proficiency with Microsoft Office or similar workplace technologies.
Ability to complete required job-related training upon hire.
Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
Must be eligible for employment with a covered financial institution under Regulation Z and eligible for NMLS registration under the SAFE Act.
Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.
Comply with TD’s code of conduct and ethical standards.

Nice To Haves

Teller or cash-handling experience in a financial institution.
Notary license, or ability to obtain one.

Responsibilities

Acquire clients at the bank location through walk-in opportunities, lead management, and outbound outreach.
Engage clients with curiosity and conduct goals-based discovery to identify their needs and priorities.
Explain appropriate products and services, including features, benefits, and potential risks, in clear and transparent language.
Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
Execute accurately and consistently, establish follow-up steps, and reinforce client relationships for long-term financial progress.
Educate clients on TD products, services, and digital capabilities to support everyday banking and financial wellness.
Build and strengthen client relationships through consistent, personalized interactions.
Accept mortgage inquiries, refer clients for mortgage solutions, and engage in other residential lending activities as appropriate.
Follow policies, procedures, and regulatory requirements; maintain accurate documentation and protect clients and the Bank.
Deliver a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving issues or escalating them as needed.
Drive client acquisition, retention, and relationship growth by identifying opportunities to deepen relationships and improve client outcomes.
Verify client identification, maintain data integrity, follow authentication and documentation standards, and comply with AML and other regulatory requirements.
Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
Complete required training and continually strengthen risk and compliance knowledge.
Share insights, lessons learned, and best practices; collaborate with colleagues and partners and contribute to a positive, inclusive team environment.
Participate in performance and development activities and take accountability for outcomes and performance.