Relationship Banker I - Milton FL Branch

Regions Bank•Milton, FL

1d•$37,621 - $44,536•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience on the cash line and by phone while contributing to customers’ financial wellness. The role creates personal connections during transactions, identifies ways to meet customer needs, and helps resolve end-to-end service inquiries. It is suitable for candidates with teller, limited banking, or some retail sales experience who are interested in career growth and development. The successful candidate is ambitious and adaptable, communicates effectively, and provides personalized service while educating customers about how to bank through the channels that suit them. The position is incentive eligible and eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide an optimal cash-line customer experience while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic service requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and remain informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital solutions, including mobile, online, and ATM banking.
Assist branch and team members with basic tasks that support customer problem resolution.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes, procedures, laws, and regulations; complete duties delegated by the Branch Manager; and help ensure sound banking practices by managing, identifying, and reporting operational risks.
Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls from generated customer and prospect lead lists to educate customers about emerging technology and assist with their financial needs.