Relationship Banker I - Hudson
About The Position
The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role builds personal connections during transactions, identifies ways Regions can meet customer needs, and resolves customer service inquiries from end to end. It is suited to candidates with prior teller, limited banking, or some retail sales experience who are interested in career growth and development. The position educates customers about banking options and Regions’ consumer products and digital services, helps fulfill basic servicing requests, and refers customers to internal experts when more complex financial needs arise. It also supports branch teammates, follows banking procedures and regulations, helps manage operational risks, and contributes to branch goals. The role may include outbound calls to customers and prospects. It is full time, incentive eligible, and eligible for overtime for hours worked in excess of 40 per week.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and sustaining attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
Responsibilities
- Provide an optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
- Answer inquiries about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
- Develop relationships with customers and remain informed about their relationship with the bank.
- Educate customers on standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
- Assist branch and fellow team members with basic tasks to help resolve customer issues.
- Refer customers to internal experts when more complex financial goals and needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help manage, identify, and report operational risks.
- Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
- May make outbound calls using customer and prospect lead lists to explain emerging technology and support customers’ financial needs.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health savings account.
- Flexible spending account.
- Life insurance.
- Parental leave.
- Employee assistance program.
- Associate volunteer program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
