Relationship Banker I - 171st & Center Bakers Omaha (Spanish Speaking Preferred)

U.S. Bank•Omaha, NE

8d•$20 - $23

About The Position

U.S. Bank is hiring a Relationship Banker I to build relationships with customers and businesses, understand their financial needs, and recommend suitable banking solutions. The role engages customers through in-person, appointment-based, and virtual channels with a digital-first mindset. It includes providing counsel, processing customer and account information, and educating customers about deposit and loan products and services. The Relationship Banker fosters client relationships through proactive outreach and follow-up, learns customers’ financial needs and channel preferences, and identifies solutions for new and existing clients. The position maintains working knowledge of consumer and business banking offerings, provides a consistent client experience, handles basic transactions, opens accounts, completes service requests, submits credit applications, and educates customers about digital and self-service options. The banker collaborates with branch team members and partners and uses available resources and technologies to serve customers accurately and with operational excellence. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z. The registration process includes criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. Spanish speaking is preferred. The position requires work every Saturday.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Must obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting required criminal background and credit check standards.

Nice To Haves

Spanish speaking preferred.
Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ true needs while using a digital-first mindset.
Demonstrated basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience preferred.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up.
Ask questions and learn about customers’ financial needs and banking channel preferences.
Identify and recommend solutions for new and existing customers based on their needs.
Engage and communicate effectively with customers across in-person, appointment-based, and virtual channels.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide an optimal customer experience, including greeting customers and processing basic transactions.
Collaborate with branch team members and partners to serve customers.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate customers about digital and self-service products and services.
Use available resources and technologies to optimize the customer experience and ensure operational excellence and accuracy.
Work every Saturday.

Benefits

Medical, dental, and vision healthcare coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.