Relationship Banker I

First United Bank • Pauls Valley, OK

15d

About The Position

The Relationship Banker I provides customer service, sales, and relationship management while meeting or exceeding established goals. The role serves as the customer’s single point of contact for First United Bank products and services, identifies customer needs, and connects customers with suitable banking solutions. The banker develops and retains customer relationships, promotes products, and may refer customers to other employees or departments to meet their needs. The position also includes processing customer transactions and service requests, maintaining accurate records and cash controls, resolving issues, and performing bank security duties. The role requires adherence to bank policies and applicable regulatory standards, including requirements relating to the Bank Secrecy Act, privacy, fair lending, Regulation E, and deposit, transaction, and loan accounts. Other job-related duties may be assigned, including work in other areas to cover absences or balance workload.

Requirements

• Superior customer service skills.
• Basic mathematics skills for solving problems.
• Accuracy and attention to detail in daily work.
• Ability to read, write, and communicate verbally with customers and coworkers.
• Ability to manage time effectively and work independently without close supervision.
• Good judgment and decision-making skills.
• Critical-thinking skills, including the ability to use logic and reasoning to identify solutions, conclusions, or approaches to problems.
• Ability to multitask.
• Professional attitude and appearance.
• Ethical conduct at work and outside the work environment.
• Active listening skills, including giving others full attention, understanding their points, asking appropriate questions, and looking for ways to assist customers.

Nice To Haves

• High school diploma.
• Some college education.
• One year of retail experience.
• Cash-handling experience.

Responsibilities

• Maintain knowledge of First United Bank products, services, procedures, policies, and relevant regulatory requirements.
• Accurately and efficiently follow established procedures for customer-service activities.
• Retain existing customers and develop new customer relationships.
• Serve as the customer’s single point of contact for First United Bank products and services.
• Meet or exceed performance goals, participate in sales campaigns, promote products and services, and educate customers and bank peers.
• Participate in meetings, bank functions, and customer appreciation or community events as requested or assigned.
• Provide excellent customer service by greeting customers, building rapport, and fostering customer loyalty.
• Interview customers to identify financial needs, match needs with bank products and services, and make referrals when appropriate.
• Open new accounts, certificates of deposit, and ancillary products; answer questions and ensure required paperwork is completed and entered into the computer system.
• Assist customers with routine requests, including balance inquiries, temporary statements, check copies, stop payments, holds, online banking, ACH, automatic funds transfers, direct deposits, wire processing, coin processing, notary services, and privacy-related matters.
• Process transactions accurately and promptly, including checks, money orders, savings bonds, traveler’s checks, cashier’s checks, and loan or other service payments.
• Maintain appropriate drawer limits, perform cash verifications and vault duties, verify transactions, place holds as appropriate, and balance the cash drawer at the end of the assigned shift.
• Seek assistance to resolve proof discrepancies.
• Proactively resolve customer complaints, problems, and other issues.
• Review and resolve account issues shown in insufficient and exception reports daily, and assist customers with account charge-off repayment plans.
• Perform security functions, including opening and closing the bank and vault and helping ensure the safety and security of bank grounds.
• Master the primary purpose and essential duties of the Relationship Banker I position.

Benefits

• 401(k) matching contributions.
• Wellness incentives and fitness membership reimbursement options through the You First Wellness Program.
• Educational assistance and reimbursements.
• Personal and professional growth opportunities.
• An award-winning workplace culture focused on faith, financial well-being, personal development, and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED