Relationship Banker I - Northampton, MA

TD • Northampton, MA

17h • $23 - $29 • Onsite

About The Position

The Relationship Banker I is a banking professional who delivers TD’s relationship-driven banking experience by partnering with clients to help them achieve their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, while meeting TD’s risk and regulatory standards.

Based in a bank location, the banker engages clients through walk-in opportunities, leads, and outbound outreach; discovers client needs; explains relevant products and services; and recommends personalized solutions and next steps. The role also provides ongoing guidance on everyday banking and digital capabilities, supports residential mortgage inquiries and referrals, and maintains accurate documentation and compliance. The position includes client service, operational risk responsibilities, team collaboration, and completion of required training.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients about products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training after hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Engage clients through walk-in opportunities, lead management, and outbound outreach to acquire and deepen relationships.
• Conduct goals-based discovery to understand client needs and priorities, and confirm understanding of those needs.
• Explain relevant products, services, options, features, benefits, and potential risks in clear, transparent language.
• Recommend personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Establish follow-up and provide ongoing guidance on TD products, services, and digital capabilities to support clients’ financial wellness.
• Build and strengthen client relationships through consistent, personalized interactions and a client-first approach.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Resolve client concerns end-to-end where possible and escalate issues when needed.
• Capture client information accurately and comply with company policies, procedures, and regulatory requirements.
• Verify client identification, maintain data integrity, follow authentication and documentation standards, and comply with AML requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with colleagues and partners; and contribute to a positive, inclusive work environment.
• Participate in performance and development activities and take accountability for outcomes.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Access to an online learning platform and mentoring programs
• Base salary and variable compensation or incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED