Relationship Banker I - Chatsworth Branch
About The Position
The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways Regions can meet customer needs, and helps resolve customer service inquiries end to end. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, with strong communication skills and a commitment to personalized service. They educate customers about ways to bank when, where, and how they want, including digital banking options. The role follows bank processes and procedures and applicable laws and regulations, and contributes to branch goals and sound banking practices. It is incentive eligible, and overtime-eligible hours worked in excess of 40 per week must be tracked.
Requirements
- High school diploma or GED.
- Ability to work Saturdays as needed.
- Ability to handle cash and process cash transactions.
- Ability to communicate in person, by phone, and through electronic channels.
- Ability to use a computer frequently, including typing and sustaining attention to a monitor.
- Ability to walk and stand for extended periods.
- Ability to lift up to 20 pounds.
- Ability to adhere to policies, procedures, and guidelines.
- Ability to assist customers with digital banking offerings.
- Ability to handle multiple priorities simultaneously.
- Ability to oversee large sums of cash.
- Strong customer focus and relationship-building skills.
Nice To Haves
- One year of banking, cash-handling, and/or customer service experience.
Responsibilities
- Provide an optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
- Answer customer questions about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
- Develop relationships with customers and stay informed about their relationship with the bank.
- Educate customers about standard consumer products and digital solutions, including mobile, online, and ATM offerings.
- Assist branch and team members with basic tasks to help resolve customer problems.
- Refer customers to internal experts when more complex financial goals and needs are identified.
- Follow bank processes and procedures and applicable laws and regulations, and complete duties delegated by the Branch Manager.
- Help ensure sound banking practices by managing, identifying, and reporting operational risks.
- Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
- May make outbound calls from generated customer and prospect lead lists to explain emerging technology and help meet customers’ financial needs.
Benefits
- Paid vacation and sick time
- 401(k) with company match
- Medical, dental, and vision benefits
- Disability benefits
- Health Savings Account
- Flexible Spending Account
- Life insurance
- Parental leave
- Employee Assistance Program
- Associate Volunteer Program
- Formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
