Relationship Banker - Call Center

Extraco Corporation•Harker Heights, TX

17h•Onsite

About The Position

The Call Center Relationship Banker delivers exceptional financial guidance and customer service within the bank’s call center environment. This role encompasses addressing customer inquiries, providing tailored banking solutions, and identifying opportunities that align with the bank’s financial growth objectives. A successful Call Center Relationship Banker effectively balances problem-solving skills with a customer-centric approach, ensuring that each interaction enhances the relationship between the customer and the bank.

Requirements

High School diploma or equivalent
Strong communication skills
Active listening skills
Problem-solving skills
Multitasking skills
Familiarity with banking software
Familiarity with call center systems
Familiarity with digital banking platforms

Nice To Haves

Bachelor Degree Preferred
Preferred experience in customer service
Preferred experience in banking
Preferred experience in a call center environment

Responsibilities

Respond promptly to inbound client calls, addressing questions related to accounts, transactions, and general banking services.
Develop a rapport with clients, building trust and understanding their financial needs to provide appropriate recommendations.
Handle customer concerns, troubleshoot issues, and escalate complex problems to the appropriate team members when necessary.
Assist clients with routine banking transactions, including transfers, payments, and account updates.
Process service requests and ensure all transactions are accurately documented and completed.
Monitor customer accounts for potential needs or issues, proactively reaching out to offer solutions or services.
Maintain a comprehensive understanding of the bank’s products and services, including checking and savings accounts, credit cards, personal loans, and mortgages.
Identify and capitalize on cross-sell and up-sell opportunities by recommending suitable financial products based on each customer’s needs.
Meet or exceed individual and team sales targets to contribute to the bank’s overall financial objectives.
Adhere to all regulatory and bank policies to maintain compliance, privacy, and security standards during each interaction.
Conduct required customer identification and verification processes as per bank guidelines and anti-money laundering protocols.
Protect sensitive client information and ensure confidentiality in all communications.