Call Center Banker

Forcht Bank•Somerset, KY

8d•$29,215 - $43,822•Onsite

About The Position

As an 8-time winner of Best Places to Work (in Kentucky), Forcht Bank understands the importance of creating a workplace culture that gives its bankers a purpose each and every day. That purpose is to find unique ways to deliver its brand of happier banking service to customers and other employees. Forcht Bank is looking for self-starters, outside-the-box thinkers, customer service wizards, small business enthusiasts, and servants within their community. While Forcht Bank opened its doors in 1985 offering traditional banking services, they soon realized they needed to deliver them in a nontraditional way. Financial services are a competitive industry, and Forcht Bank must differentiate itself by offering a unique combination of banking, consisting of exceptional customer service and with a twist of great digital banking tools to help customers manage their basic needs. This is part of their happier banking recipe. Another component is encouraging bankers to exemplify their values daily: Giving back to our communities, Embracing change and evolution, Building relationships based on trust and transparency, and Celebrating and embracing diversity.

Requirements

Proficient in the use of Microsoft Office products and banking information systems that are applicable to the area of assignment which include: CBS, Desktop, Premier and Nautilus.
Ability to deal effectively and tactfully with customers.
Ability to promote and cross sell bank products.
Ability to work with a team and members of other departments.
Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned.
Ability to communicate orally to others to convey information effectively.
Strong attention to detail.
Ability to operate standard business equipment: fax, copiers, printers, computers, etc.
Ability to handle sensitive documents or other confidential information.
Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work related documents.
Ability to manage time and be efficient and effective in the completion of assignments.
Knowledge of arithmetic and their applications specific to the position.
Manual dexterity which provides the ability to handle and count both coins and paper currency.
Will regularly be required to use hands and fingers to handle and feel.
Ability to listen to and understand information and ideas presented through spoken words and sentences.
Ability to communicate information and ideas in speaking and writing so others will be able to understand.
Ability to arrange things or actions in a certain order or pattern according to the specific role or set of rules (e.g., patterns of numbers, letters, pictures, mathematical operations).
Ability to identify and understand the speech of another person.
Ability to see details at close range (within a few feet of the observer).
Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Ability to sit or stand for long periods of time.
Ability to demonstrate manual dexterity through use of typing on a keyboard, sorting through paperwork, reaching and grabbing objects.
Ability to stand, bend, and lift up to 20 pounds.
Ability to operate standard business equipment such as a fax, computer, printer, copier, etc.
Ability to look at a computer screen for several hours.
Ability to travel to other locations as needed.
Must be able to work on a flexible schedule that at times may include late working hours or weekend hours.
High School Diploma or the equivalency.
One (1) year experience in a field that required face-to-face customer service skills, sales, and/or money handling responsibilities.

Nice To Haves

Associate’s degree in Business, Finance, Accounting or the equivalent is preferred.

Responsibilities

Provide VIP service to all customers and staff.
Assist customers with financial transactions.
Cash checks within proper authorization levels and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Record transactions and issue computer-generated receipts.
Place holds on accounts when appropriate.
Sell or refer Bank services to customers and potential customers to include: DDA accounts; Savings Accounts; Certificates of Deposit; Individual Retirement Accounts; and, Safe Deposit Boxes.
Participate in community and civic organizations.
Maintain and balance cash drawer daily and possess ability to identify outages and correct.
Issue cash advances on credit cards for customers with proper identification.
Allow customers’ access to Safe Deposit Boxes.
Issue Cashier Checks and money orders on collected funds.
Issue Traveler’s Cheques.
Accept loan payments.
Answer telephone; handle all possible inquiries and redirect calls when necessary.
Operate coin counting machine, roll coin and balance self-serve counter.
Accept customer check orders and give to designated employee to enter order on-line.
Assist with commercial change orders.
Process night drop deposits.
Operate, balance, and upload branch capture.
Maintain and balance the Vault and ATM.
Perform other duties as assigned.