Relationship Banker Business Specialist

PNC Bank•Framingham, MA

1d•Onsite

About The Position

As a Relationship Banking Business Specialist within PNC's retail banking organization, the employee is based in Framingham, Massachusetts. The role acquires and expands Consumer and Business Banking relationships with sales revenue under $2 million, generating leads and conducting appointments inside and outside the branch. It develops business banking relationships, delivers a differentiated client experience from acquisition through onboarding and servicing, and collaborates with branch staff and ecosystem partners to meet client needs. The position is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The specialist identifies client opportunities, develops tailored solutions across deposits, lending, cash management, payments, and investing, and connects clients with appropriate resources. The role advocates for clients, supports referrals and relationship growth, resolves problems, follows risk and operating procedures, and participates in accurate and efficient branch operations. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Ability to serve as a Notary Public in the applicable state.
Ability to demonstrate the appropriate knowledge, skills, and abilities for the role.
Bachelor's degree, or a comparable combination of education, job-specific certifications, and experience (including military service) in lieu of a degree.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, business acumen, customer experience management, digital awareness, effective communication, managing multiple priorities, matrix management, prospecting, selling, and understanding customer needs.
Experience profile typically includes a university or college degree with less than one year of professional experience and/or successful completion of a formal development program.

Responsibilities

Acquire and expand Consumer and Business Banking opportunities with sales revenue under $2 million.
Generate leads proactively and conduct appointments inside and outside the branch.
Manage and grow Business Banking relationships with sales revenue under $2 million.
Use client information from various sources to develop actionable sales strategies and tactics.
Generate quality referrals and build ecosystem relationships inside and outside the branch.
Collaborate with PNCWM, PNC Private Bank, Business Banking, Mortgage, branch staff, the Branch Manager, and the Business Banker to identify opportunities and address client needs.
Identify the best resources or teams to meet client needs and make appropriate introductions.
Hold partners accountable for routine updates and referral follow-up.
Deliver a differentiated client experience through advanced conversations and tailored solutions aligned with clients' holistic needs.
Resolve client problems courteously and urgently, escalating when necessary.
Advocate for clients and prospects across product, support, operations, and other departments; identify client trends and unique needs.
Help branch team members identify consumer and business banking opportunities and create referrals.
Perform lobby engagement to connect with clients and position PNC products to meet their needs.
Educate clients about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment, and demonstrating heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave.
Up to 11 paid holidays each year.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.