Relationship Banker 2 OH-Parma Snow Road

U.S. Bank•Parma, OH

About The Position

Relationship Bankers build relationships with customers across in-person, appointment-based, and virtual channels, providing counsel while adopting a digital-first mindset. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions aligned with individual goals. They develop relationships through proactive outreach and follow-up, learn about customers’ financial needs and channel preferences, and deliver a consistent client experience, including greeting customers and processing basic transactions. The role requires working collaboratively with branch colleagues and partners, maintaining knowledge of consumer and business banking products—including digital offerings—and using available resources and technology to serve customers accurately and efficiently. Duties include opening consumer and business accounts, completing service requests, submitting credit applications, and educating customers about digital and self-service options. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration involves criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment.

Requirements

High school diploma or equivalent.
Typically, a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to obtain and maintain National Mortgage Licensing System (NMLS) registration, including meeting criminal background and credit check requirements.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ underlying needs while maintaining a digital-first mindset.
Demonstrated advanced proficiency in making appropriate recommendations to meet customer needs, reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build relationships with customers through in-person, appointment-based, and virtual interactions.
Assess customers’ banking needs and provide counsel and solutions suited to their goals.
Obtain and process customer and account information.
Explain available deposit and loan products and services and make recommendations.
Conduct proactive outreach and follow up with clients to learn about their financial needs and channel preferences.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Collaborate with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and ensure operational excellence and accuracy.
Maintain required NMLS registration under applicable requirements.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension, subject to eligibility requirements.