Relationship Banker 2 - La Canada, CA (37hrs)

U.S. Bank National Association•La Cañada Flintridge, CA

7d•$27 - $37•Onsite

About The Position

Relationship Bankers build face-to-face customer relationships and provide counsel based on customers’ banking needs and channel preferences. They assess and address those needs, obtain and process customer and account information, educate clients about deposit and loan products and services, and recommend financial solutions suited to clients’ goals. The role also originates and closes consumer loans, opens accounts, and may open or close the branch. The position requires NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. The required registration process includes criminal background and credit checks. Failure to meet or maintain NMLS requirements may result in rescission of an offer or termination of employment. The role works from a U.S. Bank location on all scheduled work days. The listed pay range is $26.92–$36.54; the actual range may vary by location.

Requirements

High school diploma or equivalent.
Typically, a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to obtain and maintain National Mortgage Licensing System (NMLS) registration, including meeting required criminal background and credit check requirements.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ true needs while using a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up, learning clients’ financial needs and banking channel preferences.
Identify solutions for new and existing clients by engaging and communicating effectively with them.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide an optimal client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and other partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technologies to improve the client experience and serve clients accurately and operationally effectively.
Originate and close consumer loans and open and/or close the branch.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.