Relationship Banker 1 - Eureka MO

U.S. Bank•Eureka, MO

1d•$20 - $25

About The Position

Relationship Bankers build customer relationships through in-person, appointment-based, and virtual channels, providing counsel and adapting a digital-first mindset. They assess customers’ banking needs, obtain and process customer and account information, explain available deposit and loan products and services, and recommend solutions based on individual goals and needs. The role involves proactive outreach and follow-up, learning customers’ financial needs and channel preferences, and communicating effectively to identify appropriate solutions. Relationship Bankers maintain working knowledge of consumer and business banking products, provide an optimal client experience that includes greeting customers and processing basic transactions, and collaborate with branch colleagues and partners. They open consumer and business accounts, complete service requests, submit credit applications, and educate customers about digital and self-service options. They use available resources and technologies to provide accurate service and operational excellence. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks; failure to meet or maintain registration requirements may result in an offer being rescinded or employment being terminated.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to meet and maintain NMLS registration requirements, including required criminal background and credit checks.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ true needs while applying a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customers’ needs reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster client relationships through proactive outreach and follow-up.
Ask questions to understand customers’ financial needs and banking channel preferences.
Identify solutions for new and existing clients by engaging and communicating effectively.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and ensure operational accuracy.
Complete and maintain required NMLS registration.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase and 401(k) contribution.
Pension, subject to eligibility requirements.