Relationship Associate

OPENLANE•Vancouver, BC

11d•CA$24 - CA$27•Hybrid

About The Position

At AFC (Automotive Finance Corporation), we fuel the entrepreneurial dream in our community by providing financing solutions to independent car dealers for over 35 years. Our solutions help over 12,000 independent dealerships across North America free up cash flow, allowing them to focus on building their business and stocking their lots with vehicles their customers seek. AFC is a proud subsidiary of OPENLANE, complementing the group's other business units. Our core values include Elevating Relationships, being Powered by Passion, Vision-driven, and Dedicated to You.

Requirements

Two years of experience in customer-facing, sales, or sales support roles.
A valid driver's license with reliable and dedicated transportation.
Ability and desire to frequently travel 25-50% within your market to support our current and prospective customer base.
Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.
Ability to use and understand technology required for your position such as mobile applications and software.
Ability to work independently and autonomously when needed as well as part of a team.
High level of accountability towards local goals and business targets.

Nice To Haves

Previous auto industry experience
Experience with Google Workspace, Salesforce, and Tableau

Responsibilities

Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
Identify dealer needs to promote product solutions and campaigns.
Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.
Manage, service, and mitigate risk on customer accounts.
Manage existing accounts and drive new growth opportunities.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement