Relationship Associate - Digital Services

OPENLANE•Carmel, IN

12d•Hybrid

About The Position

AFC (Automotive Finance Corporation) is seeking a Relationship Associate - Digital Services with experience in managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. This role is part of a servicing team responsible for providing support to digital markets, allowing field employees to spend more time with customers. The ideal candidate will have experience in customer-facing roles, sales or sales support, and a keen eye for attention to detail. AFC's core business complements the other business units within the OPENLANE group of companies. AFC’s core values include Elevating Relationships, Powered by Passion, Vision-driven, and Dedicated to You.

Requirements

Two years of experience in customer-facing, sales, or sales support roles.
Ability and desire to frequently travel within your market to support our current and prospective customer base.
Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.
Ability to use and understand technology required for your position such as mobile applications and software.
Ability to work independently and autonomously when needed as well as part of a team.
High level of accountability towards local goals and business targets.

Nice To Haves

Previous auto industry experience.
Experience with Google Workspace, Salesforce, and Tableau.

Responsibilities

Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
Identify dealer needs to promote product solutions and campaigns.
Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.
Manage, service, and mitigate risk on customer accounts.
Manage existing accounts and drive new growth opportunities.
Provide same-day servicing on all tasks/transactions to support digital markets.
Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs.
Align with internal and external stakeholders, ensuring commitment to objectives and successful outcomes.
Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with internal and external stakeholders.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement