Relationship and Growth Specialist (1365)

FLOURNOY HEALTH SYSTEM•Indianapolis, IN

4d•$60,000 - $65,000•Onsite

About The Position

At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development. Reporting to the Sales Manager and/or the Executive Director, you will use your marketing skills to identify, attract, and engage qualified clients for our Structured Family Caregiving Program and Traditional Home care. Building relationships with local hospitals, clinics, case management companies, senior living facilities, etc. As a Health Coach you will have the stability of a base salary plus the unlimited earning potential of commissions. Additionally, achieve your goals and benefit from performance-related bonuses that reflect your hard work and success. Your dedication directly enhances your earnings!

Requirements

Associate's Degree or 2+ years of experience working community health, long term care, and/or chronic diseases of adults.
2 + years of experience in case management, experience working with elderly and disabled.
Exceptional active listening and communication skills with strong empathy
Tech savvy with comfort using (and teaching others to use) mobile apps.
Ability to multitask in a multi system environment; proficiency with Microsoft Office required.
Thrives in a fast paced, start-up environment.
Sales experience and building relationships and pipelines.
Ability to read, analyze and interpret regulations and other documents.
Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.
Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.
Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Able to establish and maintain cooperative and positive working relationships.
Organized, detail-oriented, courteous, proactive, self-motivated, dependable, and customer service driven.
Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.
Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
Meets/exceeds established performance goals.
Supports the organization’s mission, vision, and values and holds self-accountability for applying these principles daily and personally living them when working with coworkers, participants, clients, and all other business contacts.
Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion.
Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge.
Consistently supports management decisions as demonstrated by his/her actions. Demonstrates a “can do” attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task.
Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results.
Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.
Maintains a safe workplace. Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies.
Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engage in a productive work effort whenever possible. Meets goals and objectives.
Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing downtime. Results are consistently within acceptable quality standards.
Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances.
Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures, and informs others of absences.
Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self-informed of announcements made via established company venues.
Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.

Nice To Haves

Prior experience as a Home Health Marketer or Sales related to healthcare preferred.
Bachelor’s degree in a related discipline or equivalent work experience in Social Work, Behavioral Health.
Prior experience working with consumers in a home base setting.
Prior experience in hospice and health care direct marketing is a plus.
Multilingualism is a plus.

Responsibilities

Engage, motivate, coach, and educate caregivers via phone and digital technology.
Assess caregiver and care recipient needs; coach and empower caregivers to develop and achieve goals.
Minimum Monthly Check-ins/ or as needed in collaboration with key stakeholders, determine caregiver and client eligibility; problem solve to efficiently move families into service.
Face to Face Semi-annual meetings with clients, caregivers, and case managers.
Track and manage program referrals/participation to support state and company growth, supplying program specific information as needed.
Research opportunities for referral to external support and services.
Actively recruit new Primecare Home Care members, create brand presence throughout your assigned area.
Communicate with key referral sources, case managers, physician offices, hospitals to spread word about Primecar Home Care services to meet their member’s needs.
Document and report on coaching activity with a focus on quality and outcomes; make recommendations as appropriate.
Escalate issues when appropriate to the coaching manager as it pertains to consumer changes in status.
Proactively identify and cultivate a minimum of five new prospects every week.
Foster and nurture relationships with new referral sources to expand the network.
Allocate a minimum of four days a week for active marketing efforts.
Demonstrate proficiency and confidence in cold calling potential clients.