Relationship Advisor

Tyndall Federal Credit Union • Panama City Beach, FL

1d • Onsite

About The Position

The Relationship Advisor is responsible for assisting with member interactions to ensure outstanding service that reflects our commitment to our members. This role actively listens and engages with members to identify needs and recommend appropriate products or services to strengthen relationships and build long-term loyalty. The Relationship Advisor determines eligibility for memberships, opens and closes all types of accounts and updates member information as needed. With a focus on relationship-building and delivering excellent service, this role supports members in achieving their financial goals while ensuring a seamless and positive member experience.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Ability to type, use computer and general office equipment including 10-key calculator.
• Requires basic to intermediate knowledge of Microsoft Windows, Word, Outlook and Excel.
• Ability to work with basic mathematical concepts.
• While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear.
• The employee is frequently required to stand, sit, and walk occasionally for long periods at a time.
• The employee may occasionally be required to reach with hands and arms and move objects up to 20 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.
• In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required.
• Must pass registration based on the SAFE Act requirements or already be registered.

Nice To Haves

• Consistently demonstrates professionalism, courtesy, and empathy in every interaction, ensuring members feel valued and respected.
• Actively listen to members, accurately assess their needs, and provide clear, helpful solutions that align with The Tyndall Way – WE Standards of Excellence.
• Maintain a working knowledge of the credit union's loan policies, procedures and governmental regulations.
• Cross sell credit union products and services.
• Maintain a professional, courteous, and friendly atmosphere for members and co-workers.
• Produce loan documents, reports, and new accounts in a timely fashion with zero errors.
• Completes required annual BSA/AML training with a passing grade of 80% or higher.
• Accurately completes Monetary Instrument logs for the cash purchase of Cashier Checks as needed.
• Completes required Customer Identification and Red Flags Program requirements to include documentation of discrepancy as needed.
• Process an average number of transactions as established in the performance plan.
• Have no more than one posting error per month.
• Ensure accurate daily cash drawer balancing and proper closing when supporting service operations.

Responsibilities

• Assists members with needs relating to products and services offered by TFCU.
• Cross-sells all credit union products and services.
• Processes member requests and transactions to include loan applications, opens and closes accounts, ordering checks, placing stop payments on checks, payroll authorizations and allocations, transferring funds from other financial institutions, as well as ordering and maintaining plastic cards.
• Receives and processes member financial transactions, including deposits, withdrawals and loan payments, transfers amounts from member accounts as directed.
• Post transactions to member accounts and maintain member records and confidentiality.
• Balances cash drawer and assists with closing of branch vault as appropriate to branch location.
• Receives and verifies information on all types of loan applications.
• Reviews and analyzes loan documentation to determine ratios, credit acceptability, and assesses loan product alternatives in making recommendations for loan decisions.
• Accountable for securing all loan documentation and disbursing loans to members.
• Research transactions posted to member accounts and explains transaction postings to member accounts.
• If an error is discovered, performs any account corrections according to established Credit Union policy and procedure.
• Ensure compliance with all regulatory programs including but not limited to the Bank Secrecy Act, Office of Foreign Asset Control Program and Customer Identification Program.
• Assists other department personnel and performs other duties as assigned.

Benefits

• Family First Leave- Providing 12 weeks of 100% paid bonding time to all Full Time Eligible employees.
• Excellent 401(k) plan with generous employer matching.
• 16 paid community volunteer hours.
• 11 paid holidays (for Full Time positions).
• Paid time off (for Full Time positions).
• Excellent health/vision/dental benefits (for Full Time positions).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED