Relationship Advisor

Tyndall Federal Credit Union • Panama City Beach, FL

2d • Onsite

About The Position

Tyndall Federal Credit Union is seeking a Relationship Advisor to join their team. This role is responsible for assisting members with their financial needs, identifying opportunities to offer appropriate products and services, and building long-term loyalty. The position involves determining membership eligibility, opening and closing accounts, and maintaining member information. The goal is to support members in achieving their financial goals while ensuring a positive member experience.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Ability to type, use computer and general office equipment including 10-key calculator.
• Requires basic to intermediate knowledge of Microsoft Windows, Word, Outlook and Excel.
• Ability to work with basic mathematical concepts.
• Must pass registration based on the SAFE Act requirements or already be registered.

Nice To Haves

• Consistently demonstrates professionalism, courtesy, and empathy in every interaction, ensuring members feel valued and respected.
• Actively listen to members, accurately assess their needs, and provide clear, helpful solutions that align with The Tyndall Way – WE Standards of Excellence.
• Maintain a working knowledge of the credit union's loan policies, procedures and governmental regulations.
• Cross sell credit union products and services.
• Maintain a professional, courteous, and friendly atmosphere for members and co-workers.
• Produce loan documents, reports, and new accounts in a timely fashion with zero errors.
• Completes required annual BSA/AML training with a passing grade of 80% or higher.
• Accurately completes Monetary Instrument logs for the cash purchase of Cashier Checks as needed.
• Completes required Customer Identification and Red Flags Program requirements to include documentation of discrepancy as needed.
• Process an average number of transactions as established in the performance plan.
• Have no more than one posting error per month.
• Ensure accurate daily cash drawer balancing and proper closing when supporting service operations.

Responsibilities

• Assists members with needs relating to products and services offered by TFCU.
• Cross-sells all credit union products and services.
• Processes member requests and transactions to include loan applications, opens and closes accounts, ordering checks, placing stop payments on checks, payroll authorizations and allocations, transferring funds from other financial institutions, as well as ordering and maintaining plastic cards.
• Receives and processes member financial transactions, including deposits, withdrawals and loan payments, transfers amounts from member accounts as directed.
• Post transactions to member accounts and maintain member records and confidentiality.
• Balances cash drawer and assists with closing of branch vault as appropriate to branch location.
• Receives and verifies information on all types of loan applications.
• Reviews and analyzes loan documentation to determine ratios, credit acceptability, and assesses loan product alternatives in making recommendations for loan decisions.
• Accountable for securing all loan documentation and disbursing loans to members.
• Research transactions posted to member accounts and explains transaction postings to member accounts.
• Performs account corrections according to established Credit Union policy and procedure if an error is discovered.
• Ensure compliance with all regulatory programs including but not limited to the Bank Secrecy Act, Office of Foreign Asset Control Program and Customer Identification Program.
• Assists other department personnel and performs other duties as assigned.

Benefits

• Family First Leave- Providing 12 weeks of 100% paid bonding time to all Full Time Eligible employees.
• We offer an excellent 401(k) plan with generous employer matching.
• All employees receive 16 paid community volunteer hours.
• Full Time (up to 40 hours per week) positions also offer 11 paid holidays, paid time off, excellent health/vision/dental benefits and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED