Reitz Union Building Manager

University of Florida•Gainesville, FL

8d•Onsite

About The Position

The Reitz Union Building Manager is responsible for providing support and oversight to all staff on duty during assigned shifts, ensuring a safe and secure environment, and managing facility operations. This role involves monitoring facility activity, addressing safety and security concerns, coordinating with emergency personnel, and opening/closing the facility. The Building Manager also conducts facility inspections, responds to emergencies, and enforces university and departmental policies. Additionally, the position supports events by acting as a facility management representative, collaborating with event staff, and ensuring rooms and equipment are prepared. This includes assisting with setups, monitoring operations, troubleshooting issues, and providing customer service. The role also involves comprehensive reporting and documentation, managing the Lost & Found, and assisting with training and development of event operations staff.

Requirements

A high school diploma and four years of appropriate experience.
Appropriate college coursework may substitute at an equivalent rate for the required experience.
Criminal background check is required.
Normal Work Schedule: This is an evening shift ; 4:00pm - 12:00am
Days off rotate to meet department needs
Working every other weekend is required
Health Assessment Required: Yes

Nice To Haves

Knowledge of building operations, facility management, and/or event management
General knowledge of audio-visual systems and event technology
Experience reviewing event diagrams and coordinating set-ups to meet client specifications
Proficiency with computers, scheduling software, and common business applications
Strong verbal and written communication skills
Excellent customer service skills with a commitment to creating a positive experience for guests, clients, and campus partners
Effective interpersonal skills and the ability to build positive working relationships
Demonstrated ability to work collaboratively and contribute to a team-oriented environment
Strong problem-solving skills, sound judgement, and the ability to make decisions in a fast-paced environment
Function effectively in a fast-paced environment with frequent interruptions
Handle multiple projects or tasks simultaneously
Understand, interpret, and apply rules, regulations, policies, and procedures
Reliable, punctual, self-motivated, and capable of working independently with minimal supervision
Ability to manage emergencies, critical incidents, and challenging situations calmly, professionally, and effectively

Responsibilities

Provide support and oversight to all staff on duty during assigned shift, including housekeeping, maintenance, productions, and event coordinators.
Maintain a safe and secure environment by monitoring facility activity, addressing safety concerns, and coordinating with University Police and other emergency personnel.
Open and close the facility according to established procedures.
Conduct regular facility inspections to identify operational, maintenance, safety, and security concerns.
Respond to facility emergencies, critical incidents, and facility disruptions; direct staff response efforts, coordinate resources, and ensure timely documentation and communication with supervisors.
Uphold and enforce all university, departmental and facility policies, procedures, and standards.
Ensure compliance with safety regulations, ADA requirements, and other applicable guidelines.
Serve as the facility management representative for meetings, conferences, and special events held in the facility.
Collaborate with event staff, facility users, and clients to ensure successful event execution and exceptional customer experiences.
Review event diagrams and set up requirements to ensure rooms, audiovisual equipment, and support services are prepared accurately and efficiently.
Assist with room setups, event transitions, strikes, and equipment staging as needed.
Monitor event operations and staff performance, providing real-time coaching and guidance to maintain service standards.
Troubleshoot facility and audiovisual issues and coordinate solutions with appropriate departments.
Ensure timely access to event spaces and provide responsive customer service to guests, clients, and campus partners.
Assist hotel staff with addressing facility concerns presented during guest stays.
Complete comprehensive shift reports detailing operational activities, staffing concerns, facility inspections, events, incidents, and maintenance issues.
Prepare and submit incident reports, work orders, and required documentation in a timely and accurate manner.
Report urgent situations, security concerns, and facility issues to appropriate leadership personnel.
Manage Lost & Found operations, including documentation, retention, and disposal processes.
Assist with onboarding and training of event operations staff.
Assist in development, maintenance, and implementation of event operations training programs, manuals, reference materials, and operational procedures.
Observe staff on shift and provide coaching, constructive feedback, and retraining as needed.
Perform special projects, tasks, and other duties, as assigned, to support departmental needs.