Reitz Union Building Manager

University of Florida•Gainesville, FL

9d•Onsite

About The Position

The Reitz Union Building Manager is responsible for providing support and oversight to all staff on duty during assigned shifts, including housekeeping, maintenance, productions, and event coordinators. This role involves resolving operational issues, maintaining a safe and secure environment, opening and closing the facility, conducting inspections, and responding to emergencies. The Building Manager also serves as the facility management representative for events, collaborating with event staff and clients to ensure successful execution and exceptional customer experiences. Additionally, the role includes comprehensive reporting, documentation, and assisting with training and development of event operations staff. Other duties may be assigned to support departmental needs.

Requirements

A high school diploma and four years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Nice To Haves

Knowledge of building operations, facility management, and/or event management
General knowledge of audio-visual systems and event technology
Experience reviewing event diagrams and coordinating set-ups to meet client specifications
Proficiency with computers, scheduling software, and common business applications
Strong verbal and written communication skills
Excellent customer service skills with a commitment to creating a positive experience for guests, clients, and campus partners
Effective interpersonal skills and the ability to build positive working relationships
Demonstrated ability to work collaboratively and contribute to a team-oriented environment
Strong problem-solving skills, sound judgement, and the ability to make decisions in a fast-paced environment
Function effectively in a fast-paced environment with frequent interruptions
Handle multiple projects or tasks simultaneously
Understand, interpret, and apply rules, regulations, policies, and procedures
Reliable, punctual, self-motivated, and capable of working independently with minimal supervision
Ability to manage emergencies, critical incidents, and challenging situations calmly, professionally, and effectively

Responsibilities

Provide support and oversight to all staff on duty during assigned shift, including but not limited to housekeeping, maintenance, productions, and event coordinators; provide guidance and resolve operational issues and concerns; assist with special tasks as needed
Maintain a safe and secure environment by monitoring facility activity, addressing safety concerns, and coordinating with University Police and other emergency personnel as needed
Open and close the facility according to established procedures
Conduct regular facility inspections to identify operational, maintenance, safety, and security concerns
Periodically monitor adjacent grounds and parking areas to deter theft, vandalism, and unauthorized use
Respond to facility emergencies, critical incidents, and facility disruptions; direct staff response efforts, coordinate resources, and ensure timely documentation and communication with supervisors
Uphold and enforce all university, departmental and facility policies, procedures, and standards
Ensure compliance with safety regulations, ADA requirements, and other applicable guidelines
Serve as a role model for professionalism, accountability, customer service, and operational excellence
Serve as the facility management representative for meetings, conferences, and special events held in the facility
Collaborate with event staff, facility users, and clients to ensure successful event execution and exceptional customer experiences
Review event diagrams and set up requirements to ensure rooms, audiovisual equipment, and support services are prepared accurately and efficiently
Assist with room setups, event transitions, strikes, and equipment staging as needed
Monitor event operations and staff performance, providing real-time coaching and guidance to maintain service standards
Troubleshoot facility and audiovisual issues and coordinate solutions with appropriate departments
Ensure timely access to event spaces and provide responsive customer service to guests, clients, and campus partners
Assist hotel staff with addressing facility concerns presented during guest stays
Complete comprehensive shift reports detailing operational activities, staffing concerns, facility inspections, events, incidents, and maintenance issues
Prepare and submit incident reports, work orders, and required documentation in a timely and accurate manner
Report urgent situations, security concerns, and facility issues to appropriate leadership personnel
Manage Lost & Found operations, including documentation, retention, and disposal processes
Assist with onboarding and training of event operations staff
Assist in development, maintenance, and implementation of event operations training programs, manuals, reference materials, and operational procedures
Observe staff on shift and provide coaching, constructive feedback, and retraining as needed
Performs special projects, tasks, and other duties, as assigned, to support departmental needs