Reinsurance Operations Manager

Liberty Mutual Insurance•Boston, MA

15h•$114,000 - $197,000

About The Position

Risk Financing sits at the center of how Liberty Mutual transfers risk to the reinsurance market, and its effectiveness depends on a large number of functions moving in step. This role exists to make that happen. As Reinsurance Operations Manager, you will be the connective tissue between Risk Financing and its key partner functions — Enterprise Risk Management, RI Operations, RI Accounting, Legal, Tax, LM Re and the broker community — ensuring that priorities are clearly set, actively managed and consistently executed across all of them. This is a role for someone who is energized by turning recurring friction into durable process. You will own the definition of the treaty lifecycle and its implementation across the team, contribute to the standard operating procedures that allow placement teams to act with confidence, and take a leading role in renewal preparation and management — including the treaty handover to downstream teams within agreed service levels. You will work across the full lifecycle, from market approval and reinsurer governance through binding, post-placement data delivery and in-force management. Much of the work involves shaping the agenda of teams you do not manage, so the ability to build credibility, communicate with clarity in writing and in person, and hold a position under senior scrutiny is central to success.

Requirements

Bachelor's degree or equivalent experience in addition to 8+ years of relevant experience to include reinsurance operations, process improvement, accounting or audit
Substantial experience in reinsurance operations, treaty administration or a closely related insurance operations discipline
Advanced business operations knowledge to include understanding the function's value chain and market conditions
Advanced influencing, relationship management & presentation skills
Highly skilled at supporting change and imparting value within an organization
Strong project management skills as part of implementing business process changes
Advanced knowledge of available data sources, strengths and shortcomings
Solid knowledge of business intelligence tools
A demonstrated record of cross-functional coordination in a complex organization, including influencing teams outside your reporting line
Strong process design and documentation capability — the ability to take an undefined process, map it, and produce guidance others can follow without you present
Excellent written and verbal communication, with the judgement to adapt the same material for operational, financial and risk-and-controls audiences
Sound working knowledge of treaty structures, reinsurer governance and regulatory requirements affecting reinsurance transactions
Comfort operating with autonomy and precision on long-horizon initiatives alongside a high volume of ad hoc requests
A collaborative, service-oriented approach and the credibility to become the person stakeholders bring problems to for quick resolution

Nice To Haves

Advanced degree preferred
Displays strong research, problem solving, analytical, and critical thinking skills
May also be relevant based on the particular needs of the position: Advanced knowledge of Excel and strong knowledge of database software

Responsibilities

Serve as a key operational point of contact between Risk Financing and its partner functions, establishing and maintaining a governed cadence with each
Own the treaty lifecycle definition end to end and drive its adoption across the Risk Financing team
Author, secure approval for and implement standard operating procedures and standardized templates that remove ambiguity and reduce duplication of work
Own operational renewal preparation and management for reinsurance cycles, including new process implementation, training, and monitoring of operational handovers to Enterprise Risk Management (ERM) and RI Operations withing tight SLAs
Partner with ERM on reinsurer governance, collateral requirements, approved market lists and concentration frameworks, and implement approved changes as business as usual
Support regulatory and control processes including SSAP62 risk transfer reviews, transfer pricing documentation and internal audit requests
Drive data quality and standardization initiatives with internal teams and external delivery partners
Identify and champion opportunities to simplify how the team delivers, including responsible adoption of GenAI tooling
Own, maintain and continuously improve Risk Financing standard operating procedures across the treaty lifecycle, ensuring processes are clearly documented, scalable, audit ready and consistently applied globally.
Identify inefficiencies, duplication and bottlenecks across Risk Financing operations, applying continuous improvement methods to simplify processes, reduce manual effort, minimize rework and shorten cycle times.
Lead workflow simplification initiatives in partnership with Technology, Data and operational teams, translating strategic priorities into practical improvements.
Improve data quality, lineage and usability across reinsurance systems and reporting outputs, using descriptive analytics, visualization tools, KPIs and operational metrics to support decision making and executive reporting.
Act as a central coordinator between Risk Financing and partner functions including Finance, Claims, Actuarial, Legal, Tax, brokers and reinsurers, ensuring smooth handoffs, clear ownership and aligned timelines.
Support operational risk identification and remediation, ensuring controls, documentation and governance are in place to meet internal, audit and regulatory expectations.
Develop, update and analyze complex metrics used to assess operational performance, productivity, staffing needs, service levels and other measures valuable to Risk Financing leadership.
Prepare materials, insights and recommendations for audits, reviews, governance meetings and senior forums
Champion new tools, ways of working and data-driven practices across Risk Financing Operations, embedding continuous improvement into daily management.
Provide guidance, coaching and mentoring to less experienced staff, helping embed consistent operational practices across the Risk Financing team.