Reimbursement Success Manager

Prochant US

About The Position

Prochant is looking for experienced and driven professionals to join our team as a Reimbursement Success Manager. This role plays a critical part in supporting the success of Prochant, a U.S.-based outsourced healthcare billing organization, by overseeing key operational and client-facing functions. The Reimbursement Success Manager is responsible for building and maintaining strong client relationships, including regular engagement with executive sponsors and key stakeholders. This role leads the strategic planning and execution of billing operations across multiple medical billing teams, with a focus on the DME, Sleep, and Infusion sectors. Key responsibilities include developing, implementing, and upholding standardized policies and procedures, while optimizing billing workflows across a diverse client base and markets. The position is focused on maintaining consistent billing performance and cash flow, identifying opportunities to enhance collections, and proactively recognizing risks that could impact reimbursement outcomes. This is a highly visible leadership role requiring strong organizational and decision-making skills. The successful candidate will effectively prioritize initiatives, guide teams, and drive operational excellence. In addition, the Reimbursement Success Manager will cultivate strong partnerships with clients, identify growth opportunities within existing accounts, and contribute to new business development efforts. The role involves close collaboration with internal cross-functional teams, including operations and sales, to ensure alignment and successful delivery of services.

Requirements

3–5 years of progressive experience in DME or Revenue Cycle Management
Strong presentation skills with the ability to engage audiences of varying sizes
Excellent written and verbal communication skills
Proven ability to manage time effectively, multitask, and prioritize competing demands
Proficiency in Microsoft Office applications (PowerPoint, Teams, Outlook, Excel)
Experience with at least one industry-standard billing system (e.g., Brightree, TIMS, HDMS, Niko)
Strong analytical and problem-solving capabilities
Experience collaborating with global or international teams

Nice To Haves

Associate degree preferred
Project management experience preferred
Familiarity with California payer HME/DME requirements preferred
Capitation experience preferred
Willingness to travel domestically and internationally preferred

Responsibilities

Building and maintaining strong client relationships, including regular engagement with executive sponsors and key stakeholders.
Leading the strategic planning and execution of billing operations across multiple medical billing teams, with a focus on the DME, Sleep, and Infusion sectors.
Developing, implementing, and upholding standardized policies and procedures.
Optimizing billing workflows across a diverse client base and markets.
Maintaining consistent billing performance and cash flow.
Identifying opportunities to enhance collections.
Proactively recognizing risks that could impact reimbursement outcomes.
Effectively prioritizing initiatives, guiding teams, and driving operational excellence.
Cultivating strong partnerships with clients.
Identifying growth opportunities within existing accounts.
Contributing to new business development efforts.
Close collaboration with internal cross-functional teams, including operations and sales, to ensure alignment and successful delivery of services.