Rehabilitation Technician-Blind - 48007245

State of Florida•Pensacola, FL

5d•Onsite

About The Position

This position serves as a Rehabilitation Technician for the Blind/Visually Impaired in the Division of Blind Services District 1 Office, located in Pensacola, Florida. This position is responsible for providing intake services, case management duties, and providing clerical support for blind and visually impaired consumers of the Division of Blind Services. Intake services include gathering eye medical data for the purpose of eligibility determination by the Human Services Program Consultant (Employment Program Counselor). Clerical duties may include front-desk duties as well as light office duties (copying, faxing, scanning, opening mail) among other duties.

Requirements

Three (3) to five (5) years of professional and relevant experience in a public vocational rehabilitation program.
Knowledge of basic filling practices.
Ability to draft correspondence, memos, letters, and other standard business forms in the correct format using correct spelling, punctuation and grammar usage.
Ability to work independently and perform tasks and responsibilities with limited guidance and direction.
Ability to communicate clearly and effectively both verbally and in writing.
Ability to establish and maintain effective working relationships.
Knowledge of State and Federal Regulations.
Knowledge of policies and procedures related to vocational rehabilitation.
Ability to establish and maintain effective working relationships with others.
Proficient in using Microsoft Office software, such as Access, Excel, PowerPoint, Word.
Knowledge of eye diseases and their functional impact, including agency services.
Ability to provide excellent customer service.
Ability to maintain work area in an organized and clean manner.
Ability to demonstrate good attendance.
Must be productive under tight timeframes, balance multiple and competing priorities, and maintain goal-directed behavior and performance sometimes under stressful conditions.
Must interact courteously with others.
Performance and behavior must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit.
Attendance is an essential function.
Must be registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS (for male applicants born on or after October 1, 1962).

Nice To Haves

A bachelor’s degree.
An ability to establish and maintain education and experience requirements to ensure an understanding of the evolving labor force and the needs of individuals with disabilities.
Knowledge of the Workforce Innovation and Opportunity Act (WIOA).
Experience handling clerical and light office duties.

Responsibilities

Serves as the main office receptionist for the Pensacola Office.
Provides intake services and assists with case management activities as directed by the Health Consultant B – SES (WT: Assistant District Administrator).
Prepares correspondence and other documents as directed.
Independently enters data into the AWARE system, which includes the processing of purchasing orders and invoices for client services.
Provides clerical support to professional staff to include preparing travel documents (Securing accommodations, preparing travel authorizations and reimbursements), preparing vehicle reports, and assisting with Fleet duties as needed.
Maintain client files as directed.
Processes incoming/outgoing mail as assigned and provides support services to the IL/CP Human Services Program needed.
Prepares administrative purchase orders (PO’s) for the district.
Provides support to the Human Services Program Consultants (VR Counselors) as needed.
Provides administrative support to the Rehab Services District Administrator and the Health Consultant B – SES as needed.
Scans, faxes, and makes copies of various documents and files as needed.
Gathers Eye Medical Information.
Gathers other information for the purpose of determining eligibility by the Human Services Program Consultants.
Maintains an understanding of various eye conditions and their impact on functional abilities, knowledge of community resources, and the ability to convey that knowledge as it relates to eligibility and provision of rehabilitation services.
Reviews applications and referrals.
Gathers necessary data and information.
Informs applicants of available services and information on referrals as needed.
Processes referrals and applications including documenting case activities in accordance with state/federal laws and regulations, program procedures and timeframes.
Utilizes the electronic client information system (AWARE) as a case management tool.
Provides case management support, including purchase of services, to the Human Services Program Consultants in the District Office.
Assists the Human Services Program Consultants with monitoring facility cases, including case closures.
Works in conjunction with the Human Services Program Consultants to ensure timely provision of services.
Provides information and referral services for individuals who are eligible or ineligible for DBS services.
Accurately enters data into the electronic client information system (AWARE).
Provides data and generates reports as needed.
Provides telephone support and coverage in a professional, courteous, and efficient manner; delivers messages accurately and in a timely manner.
Sets up case files and maintains correct case file order as required.
Effectively and appropriately maintains, uses and monitors district funds, equipment and resources.
Maintains copier machine (monthly usage reports to leasing agent, service calls and toner replacement).
Promotes agency referrals when given the opportunity (provides documentation, applications and general information).
Provides general software information and support to staff as needed.
Tracks all openings and closings of client cases in the IL/CP/OB/BB programs.
Provides assistance to District staff, consumers, and the public as needed.
Orders supplies as needed.
Travel may be required to complete assigned duties.
Performs other duties as requested.

Benefits

State Group Insurance coverage options+ ( health, life, dental, vision, and other supplemental option )
Retirement plan options, including employer contributions
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program ( Eligibility required )
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment
Maternity and Parental Leave Benefits