DSHS DVR Rehabilitation Technician 1
About The Position
The Division of Vocational Rehabilitation (DVR) is hiring a Rehabilitation Technician 1 in Bremerton, Washington. The role provides paraprofessional and technical support to Vocational Rehabilitation Counselors and other professional staff, serving as an initial point of contact for applicants with disabilities as they pursue meaningful employment. The technician coordinates customer services, facilitates orientations, prepares eligibility information, supports daily operations, and monitors expenditures related to service delivery. The position combines customer service with administrative and case coordination work. It includes welcoming participants, explaining DVR programs and eligibility, helping gather information for employment plans, tracking case progress and milestones, coordinating appointments, monitoring authorizations and payments, and preparing correspondence. The role requires a commitment to fairness, access, and social justice in work with Washingtonians from diverse communities. A background check, including criminal record history, may be conducted before hire. Employees driving on state business must have a valid driver's license; those using a privately owned vehicle for state business must maintain liability insurance. The announcement may be used to fill multiple vacancies.
Requirements
- Two years of college-level coursework and at least one year of experience providing direct customer service in a non-retail setting, or a combination of education and relevant experience demonstrating the ability to perform the work.
- Current DSHS employees in the Division of Vocational Rehabilitation must meet the mandatory training requirements established by DVR policy.
- Ability to communicate clearly and respectfully with people from diverse backgrounds, including people with disabilities who may experience communication barriers or other challenges.
- Ability to provide effective customer service, explain complex information understandably, and conduct interviews or presentations as needed.
- Ability to build and maintain positive working relationships with participants, coworkers, vendors, and community partners.
- Knowledge of community resources and ability to connect participants with appropriate services and support.
- Ability to maintain accurate case records, enter participant information, and use case management and fiscal systems effectively.
- Ability to learn and apply DVR policies and procedures, particularly those related to authorizations, purchasing, and payment for goods and services.
- Knowledge of disability-related needs, medical aspects of disabilities, and rehabilitation technology, including how these may affect participants’ employment goals.
Responsibilities
- Provide front desk and office support, including greeting participants, answering multi-line phones, managing lobby sign-ins, maintaining the reception area, distributing mail, and monitoring referral and fax inboxes.
- Explain DVR programs, services, and eligibility requirements to prospective participants.
- Enter new DVR service applications into the Case Management System within five days of the participant signing the application.
- Help Vocational Rehabilitation Counselors and participants gather information for Individualized Plans for Employment, including contacting vendors and obtaining service quotes.
- Support ongoing case management by tracking participant progress, documenting skill gains and credentials, identifying unmet needs, maintaining customer contact, and reinforcing next steps toward employment goals.
- Coordinate appointments with interpreters, service providers, participants, and Vocational Rehabilitation Counselors.
- Track case milestones, including collecting eligibility documentation within 30 days, documenting follow-up efforts, and communicating delays to the Vocational Rehabilitation Counselor.
- Monitor Authorizations for Payment for upcoming expiration and coordinate with Vocational Rehabilitation Counselors on cancellations or reissuance.
- Review case records before closure to verify documentation, loaned equipment status, and payment reconciliation.
- Identify potential community vendors and explain service provider registration requirements, as directed by the supervisor.
- Prepare and process Authorizations for Payment or issue payments for customer goods and services within five days of receiving a request or invoice.
- Prepare correspondence for participants, vendors, and other stakeholders.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
