Rehab Support Tech / Rehab Outpatient Center / Full Time

San Juan Regional Medical Center • Farmington, NM

3d • Onsite

About The Position

Rehabilitation Support Techs (RST) serve as the liaison between patients and licensed clinical staff. They provide critical communication between staff and clients and are often the face of the department. They use their knowledge, skills, and energy to carry out the sacred task of serving others by performing front office duties, organizing equipment, ordering supplies, and assisting clinical staff with patient care needs. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

Requirements

• High school diploma or GED
• Physical demands – refer to “Rehab Department description of Physical Demands”

Nice To Haves

• Previous experience with Customer service
• Previous experience with Medical Terminology
• Previous experience with Health records
• Previous experience with Health Insurance verification and authorization
• Previous experience with Referrals management
• Previous experience with Hands on patient care (Mobility, ADL etc.)

Responsibilities

• Perform Rehab Department procedures and related tasks as delegated by supervising staff, duties may include but are not limited to:
• Use chain of command to problem solve and improve processes
• Physically assist clinical staff in their daily delivery of care (example: set up, clean up, patient transportation etc.)
• Demonstrates good organizational skills for prioritizing and delegating
• Supply Management (inventory, ordering etc.)
• Equipment Management (set up, maintain, daily cleaning routines and record keeping per facility and manufacture guidelines)
• Correspondences: mail / packages
• Other duties as assigned
• Each employee is responsible for implementing SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship
• Front Desk Reception: Welcome public; answer phones, Check-in, Co-pay collection and tracking, Information management: intake and scanning of forms (history forms, health insurance information and cards, patient identification, referrals/prescriptions etc.)
• Registration of patients:
• Health Insurance Verification and Authorization: Track and communicate, Demonstrate working knowledge of third-party payor system including Medicare, Medicaid, commercial, PPO and HMO systems and assist with financial counseling of patients
• Referral Management: Collaborate with appropriate departments, as well as providers’ offices, to obtain needed documentation or information
• Scheduling: Establish, edit and communicate appointment schedules to staff and patients
• Arrange transportation as needed
• Patient Screening: Review patient lists and provide patient screening per established process
• Video Swallow assistance (tray set up in Radiology etc.)
• Wound Care Team assistance (dressing changes etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED