Rehabilitation Services Coordinator

Allina Health

2d•Hybrid

About The Position

As the first point of contact at Courage Kenny Rehabilitation Institute, the Rehabilitation Services Coordinator creates a welcoming experience for patients and clients. You manage check-in, verify accurate records and demographics, and schedule future appointments—helping ensure a smooth start to each patient’s rehabilitation journey.

Requirements

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Nice To Haves

High school diploma or GED
Customer service experience
1+ years scheduling experience in a healthcare setting
Experience with EPIC
1+ years in person customer service
Experience working with patients

Responsibilities

Schedules and/or reschedules patient appointments, procedures, diagnostic tests and other related appointments.
Enters all scheduling documentation in the electronic medical record.
Registers patients, verifies insurance and obtains prior authorizations as needed.
Creates, deletes and modifies schedule versions and calendars to reflect changes in Therapist schedules.
Arranges interpreter services for patients as needed.
Provides department reception, patient check-in and telephone coverage, routing messages accordingly.
Organizes and maintains department records, manuals and patient education materials.
Participates in completion of patient data reporting requirements and compliance with regulatory standards.
Creates and maintains all training materials for new and current employees.
Assists physicians with reimbursements/expense reports, physician credentialing, charge capture and medical records.
Maintains governmental payor logs, including faxing.
Updates patient charts.
Assists department with sending email communication related to initial patient assessments.
Analyzes patient records to determine if outside documents are needed.
Contacts document source, obtains records, scans and index into the electronic medical record.
Other duties as assigned.