Outpatient Rehabilitation Patient Services Coordinator

FirstHealth of the Carolinas, Inc. • Pinehurst, NC

11h • Onsite

About The Position

We are looking for a dedicated Patient Services Coordinator to join our team at the Pinehurst Outpatient Rehab Clinic. This position entails providing front desk duties including, but not limited to, managing phone calls, scheduling patients, patient check-in/out, assisting with referral management, and the insurance verification process for Physical and Occupational Therapy Services and Speech Language Pathology. Applicants should be able to greet patients in a friendly and professional manner, demonstrate the ability to multi-task and prioritize job duties. Organizational skills as well as comfort with technology is imperative. Experience in a busy outpatient healthcare office setting is preferred. Hours are floated between Aviemore and Moore Rehab location (both on the Moore Regional Hospital campus in Pinehurst)

Requirements

• High school diploma or equivalent required
• Exceptional customer service skills with a friendly and professional demeanor.
• Proficiency in computer use
• Ability to adapt to schedule changes as needed, including occasional Saturday coverage.

Nice To Haves

• college-level coursework or experience in a healthcare office is preferred.
• preferred experience in healthcare electronic medical record systems.

Responsibilities

• Warmly greeting patients and providing assistance throughout their visit.
• Efficiently handling incoming phone calls with professionalism and care.
• Managing patient check-in/out and registration processes smoothly.
• Verifying patient insurance details and overseeing collections.
• Ensuring the secure handling and management of protected health information.
• Assisting with service authorizations and educating patients on their therapy coverage.
• Managing patient information through MyChart, our electronic medical record system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees