Rehabilitation Services Coordinator

Allina Health • Eagan, MN

9d • $22 - $30 • Onsite

About The Position

As the first point of contact at Courage Kenny Rehabilitation Institute, the Rehabilitation Services Coordinator creates a welcoming experience for patients and clients. You manage check-in, verify accurate records and demographics, and schedule future appointments—helping ensure a smooth start to each patient’s rehabilitation journey.

This is a Casual Rehabilitation Services Coordinator (RSC) position. The role requires working a minimum of two (2) shifts per month (minimum hours of 4-10 per shift) when shifts are available. Availability is needed between 6:15 a.m. and 6:30 p.m., Monday through Friday, based on site needs. The position requires the ability to work at multiple locations: Apple Valley, Burnsville, Cottage Grove, Eagan, Hastings (YMCA/Nininger), Shoreview, St. Paul (Doctors Professional Building and Bandana Square), Stillwater (St. Croix and ECFC), United Hospital OP, Vadnais Heights, and Woodbury. The RSC must complete all required organizational education and department-specific competencies and maintain availability to support department staffing needs, including a variety of shift times as needed. Failure to meet the minimum shift requirement when work is available may result in the loss of casual employment status.

Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Nice To Haves

• High school diploma or GED
• Customer service experience
• 1+ years scheduling experience in a healthcare setting
• Experience with EPIC
• 1+ years in person customer service
• Experience working with patients

Responsibilities

• Schedules and/or reschedules patient appointments, procedures, diagnostic tests and other related appointments.
• Enters all scheduling documentation in the electronic medical record.
• Registers patients, verifies insurance and obtains prior authorizations as needed.
• Creates, deletes and modifies schedule versions and calendars to reflect changes in Therapist schedules.
• Arranges interpreter services for patients as needed.
• Provides department reception, patient check-in and telephone coverage, routing messages accordingly.
• Organizes and maintains department records, manuals and patient education materials.
• Participates in completion of patient data reporting requirements and compliance with regulatory standards.
• Creates and maintains all training materials for new and current employees.
• Assists physicians with reimbursements/expense reports, physician credentialing, charge capture and medical records.
• Maintains governmental payor logs, including faxing.
• Updates patient charts.
• Assists department with sending email communication related to initial patient assessments.
• Analyzes patient records to determine if outside documents are needed.
• Contacts document source, obtains records, scans and index into the electronic medical record.
• Other duties as assigned.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED